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Location Waterside, British Airways Head Office, London

British Airways never stops moving forward. We thrive on change and are constantly evolving to make sure we lead the way in a rapidly changing world. Our next mission is to become the world’s most trusted data-driven digital airline - a transformation that’s being led by our Digital, Tech & Data teams.

This is your chance to work on innovative projects that will disrupt the airline industry - maybe even years before they become visible to our colleagues and customers.

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Reference 12434 Closing date 27/11/2026 Brand British Airways Career area Head Office Business area Digital, Technology & Data Contract type Permanent Full Time Location Waterside, British Airways Head Office, London Download job description


Job Description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Principal Solutions Architect

  • Guide the solution architecture for the Head of Solution Architecture across their area, effectively influencing stakeholders to help define and deliver the future state adhering to policies, standards, and roadmaps. ​
  • Defines solutions to complex business problems using a wide range of artefacts, methods and tools and uses expertise and knowledge within a specific area to drive the transformational change of applications. ​
  • Facilitates the structuring of business problems to ensure functional and non-functional requirements are clearly understood, aligned with business objectives and are traceable in the technical solution design. During the implementation phase, ensures any deviations from the agreed solution are managed with the project to deliver a successful outcome. ​
  • Maintains a view of business and technical capabilities and applications across their area ensuring technical integrity and alignment with business requirements and the ongoing support of applications in line with obsolescence and security requirements. ​
  • Understands and manages the technical quality of the solutions in their area, ensuring short term technical debts are managed, and paydown plans are developed to ensure long term health of solutions is assured. ​
  • Identification and execution of continual improvement opportunities, ensuring the best outcomes for BA, driving optimal solutions through the implementation of the architecture roadmaps. ​
  • Management of key supplier relationships, ensuring the quality of supplier deliverables meets BA Digital standards and fit with strategic business requirements on a continuing basis. ​
  • Identify opportunities to work across BA Digital to underpin the successful delivery of major initiatives. ​

What you’ll do:

  • Provide technical leadership across several business or technical domains and the expertise to drive forward solutions, ensuring alignment with the business and technical strategic vision and goals. ​
  • Provide expertise to the Business, Heads of Delivery, Technical Area Leads etc. and their teams in relation to all aspects of Solution Architecture. ​
  • Collaborate with Architects in their immediate and wider areas to ensure solutions are fit for purpose and aligned with business and technical architectures and strategic direction. ​
  • Ensure all solution architecture activity across their area is aligned with policies and standards and roadmaps with a focus on consistency and efficiency of approach ensuring a balance between quality, cost and timescales. Identifies and resolves any potential non-compliance. ​
  • Ensure best in class solutions that minimise customisation, through Solution design that integrates world-class applications. ​
  • Recognise opportunities for business or IT change, communicates them persuasively to appropriate stakeholders with support from Lead Enterprise Architect. ​
  • Follow the agreed methods and tools for architecture and promote and support these. ​
  • Lead, coach, mentor and manage solution architects within their domain to enable their development and guide their performance. ​
  • Communicate and negotiate with all relevant stakeholders (both business and IT) to ensure a balance of usability and fit with the solution architecture with support from the Lead Solution Architect. ​
  • Ensure sufficient quality review points are built into initiatives, that all interdependencies have been considered and an appropriate level of architectural artefacts produced. ​
  • Lead architectural reviews across their area to promote consistency, quality, and learning. ​
  • Support strategic supplier relationships where third-party work or packages involve significant architectural decisions. ​
  • Participate proactively in solution and program Agile Ceremonies including system and program increment demos, and input into solution and program backlogs and management of capture of and prioritisation of capabilities and enablers e. g., become the voice of quality in estimation and backlog refinement sessions, collaborating with the team to identify and implement improvements via sprint retrospectives.  ​
  • Proactively share best practices, patterns, and templates for Solution Architectures with the wider solution architecture community ​
  • Develop, curate, and select appropriate learning and development plans for stakeholders, team members and external partners to ensure alignment on capability needs. ​
  • Collaborate with Stakeholders to develop technical roadmaps to deliver the functional goals of their domain, ensuring that solutions are open to extension, and development over their lifetime.

What you’ll bring to British Airways:

  • Demonstrates clear leadership and an ability to form strong stakeholder relationships at all levels of the organization. ​
  • A proven ability of influencing and persuading internally and externally at senior levels, guiding by example and aligning stakeholder groups around a common vision. ​
  • Complex problem solving with an ability to resolve conflict and identify best-fit solutions to challenges encountered.​
  • Business partnering, working collaboratively as a valued partner with senior stakeholders across a diverse operation, delivering a value-added service to business customers and balancing and finding compromises between opposing views and opinions. ​
  • Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives. ​
  • Embracing and managing both business and IT change as necessary to help shape future direction.   ​
  • Ability to work under pressure. ​
  • Innovation - transforming industry trends into practical, cost-effective solutions.
  • Fluent written and spoken English

Your experience:

  • Proven record of accomplishment of leading complex solution architectures working across the architecture domains (business, data, applications, and technology) with experience of several business domains and/or technology areas. ​
  • Broad solution architecture experience including application development, enterprise integration, service definition and Service-Level Agreements, IT infrastructure and migration planning. ​
  • Experience of resolving complex solution architecture challenges and managing both business and IT change to help shape future directions. ​
  • Proven record of accomplishment of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation. ​
  • Experience of and contribution to applicable best practice and/or methodologies and their effective application. ​
  • Demonstrable awareness of worldwide architecture and technology trends and practice, championing their use to deliver business benefit. ​
  • Experience of operating across multiple countries and cultures is desirable, but not essential.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

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Success Profile

It takes something special to work for our airline. Here are some of the qualities we look for in our Cabin Crew.

  • Collaborative
  • Analytical
  • Proactive
  • Curious
  • Ambitious
  • Strategic
Why british airways

Why British Airways?

At British Airways, we don’t just care about our customers, we care about each other too. That means empowering our exceptional colleagues to push original ideas forward and making them feel truly valued for who they are and what they contribute. We trust our people to help us achieve our mission, celebrating each other’s successes and inspiring one another – particularly when things are a little bit harder than normal. We also believe in investing in our talent. That why we offer colleagues a range of tailored learning opportunities, helping you to manage your own career path in a way that feels right for you.

Career Path

  • Career progression Clear career paths and promotion requirements are shared transparently.
  • Development support Dedicated People Manager focused solely on your development and career.
  • Learning Access to DataCamp and other online courses to unlock your technical prowess.
  • Qualifications Technical accreditations and certifications to validate your skills.
    Training External training and conferences to network, collaborate and learn.
  • Talent programme Our Top Talent programme recognises and further strengthens our top performers.
    Leadership training Our Better Leader programme is designed to help progress your career.
  • Internal mobility Opportunities to move across product teams and experience new content.
Henning K,

Digital is not about the technology. Digital is not about the IT. Digital is about the People.

At British Airways, it's our people who drive innovation, transform how we connect with our customers and bring our digital vision to life. We're building the future of aviation together. Join us and be part of something bigger.

Henning K,

Chief Information & Digital Officer

Rewards & Benefits

Staff travel

Staff travel

You’ll get access to discounted ‘Hotline’ tickets for yourself, friends, and family, along with unlimited standby and premium standby fares for you and your nominees.

Pension

Pension

We offer a market-leading defined contribution (DC) pension. Enrolled at 2% employee contributions, with an option to increase, and up to 7% employer contributions depending on your role.

Flexible benefits

Flexible benefits

Choose from benefits including critical illness cover, childcare vouchers, cycle to work, additional life insurance cover, private medical insurance, dental plan, and healthcare cash plan.

Electric car scheme

Electric car scheme

Colleagues can access a brand new, fully maintained and insured electric car for a fixed monthly amount. Available through salary sacrifice offering tax and NI savings. You’ll be eligible for this benefit after 12 months.

Gymflex

Gymflex

We’ll pay the cost of an annual membership upfront, which will then be deducted from your pay over 12 months. Colleagues on a permanent contract will be eligible for this benefit after three months.

Heathrow Express

Heathrow Express

Whether you are commuting to Heathrow or heading off on holiday, you’ll be entitled to buy Express Saver tickets with a 75% discount.

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