What are your ambitions for the future? Because, if you’ve got the talent and determination, we can set you on the path to becoming a skilled industry professional. A British Airways Apprenticeship provides practical training in a real-world environment. You learn, earn, gain qualifications and lay the foundations for moving into a full-time role. As there are Apprenticeships in three different business areas, there’s likely a Programme suited to your talents.
Our programmes will be open for applications in February 2020
Everything we do at British Airways centres around our customers and their experiences with us. We want to create memorable moments and journeys. We want them to have the best flight, the most wonderful holiday, the most stress-free business trip. Join us as a Customer Service Apprentice, and you’ll be the face, or voice, of our much-loved global business.
If you want to learn how to deliver exceptional customer experience, there’s no place better than British Airways.
By connecting Britain with the world, we welcome customers of all kinds from all over the globe; we are a British Airways that is there for everyone. On a Corporate & Support Functions apprenticeship, you’ll be there for everyone too – working at the heart of the business, supporting different teams and developing your knowledge of how we operate.
Corporate & Support Functions
This is your chance to get behind the scenes, find out how a major airline operates and discover the secret of our success.
IAG Revenue Management
You’ll be taking on real roles with accountability and responsibility that will allow you to create impact from day 1.
On our Project Management Apprenticeship, you’ll be right at the forefront of our growth.
Our dynamic Engineering and Operations team play a key role in keeping thousands of customers happy every day. We face daily challenges like maintaining our fleet to and keeping tonnes of cargo moving. As an Operations Apprentice, you’ll get first-hand experience in several different departments and gain a real insight into what makes our business tick.
Our high-skilled engineering teams keep our fleet of aircraft in perfect working order.
Often described as being like a small city, Heathrow Airport is fast moving, diverse and with a vibrant community.
IAG Cargo Operations
On this Apprenticeship, you’ll be at the centre of a fast-moving global logistics operation.
Why British Airways/IAG?
Our Apprentices often talk about enjoying the variety, challenge and the chance to learn on the job. Be prepared, it’s hard work, and we’ll expect you to roll your sleeves up and get stuck in from the start. It’s also fun and hugely gratifying, with the scope to network and build strong relationships with people from all over the business and even get together to raise money for charity too. What’s more, you get all the benefits, rewards and genuine career prospects you’d expect from one of the world’s most iconic, innovative, and future-focused airlines.
“I was on another Apprenticeship, and it was a lot more classroom based. I like the fact that we’re mostly in the workplace. It’s a much more real experience.” James, Aircraft Maintenance Apprentice
“Aside from career development, I think the Apprenticeship is really beneficial for personal development helping you grow as a person and gain skills you can carry on to any job role.” Amy, Customer Contact Apprentice
So, are you ready? To find out more, look at our Business Areas and Programmes.
Your application journey will differ slightly depending on the role you have applied for.
1. Complete your Online Application
You start by applying online, in addition to your application you will be asked a couple of application questions. If successful you will be invited to an assessment centre.
2. Assessment Centre
The day will start with a presentation from the business; the assessment will include an interview, group activity and a written test. Don't worry, prior to the day you will receive full details of where to go and what to expect!
Congratulations! You will receive a phone call to let you know that you have been successful, and an e-contract will be issued shortly after via the online portal. We will also provide you with access to a “Welcome” site; this will give you useful information before joining us.
4. Pre-Employment Checks
We will initiate your pre-employment checks, your help with this is vital and appreciated. These checks will include, “Right to Work” checks, reference checks, qualification checks and any security checks. Airside roles require 5 years of references, and non-airside requires 2 years. You will be advised at offer stage.