Our apprenticeship programmes are designed to develop your skills and build a career in an exciting and ever changing business. You will gain valuable insight into how we run a successful airline business, you will learn from industry experts who will train, develop and coach you to be the best that you can be. It offers practical training in a real world environment, where you have a chance to earn as you learn. We offer apprenticeships across 3 business areas; each programme will give you a diverse and immersive experience.
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Everything we do here at British Airways centres around our customers and their experiences with us. We want to connect them to memorable moments in their lives. We want them to have the best flight, the most wonderful holiday, the most stress free business trip. Join us as one of our Customer Service Apprentices, and you’ll be the face, or voice, of our well-loved global business.
There’s nothing routine about our Customer Contact Apprenticeship, from the variety of customer queries to the need to work different shifts.
If you want to learn how to deliver exceptional customer experience, there’s no place better than British Airways.
As a premium airline committed to customer choice and one that is a byword around the world for British know-how and excellence, we are a British Airways that is there for everyone. On one of our Head Office apprenticeships, you’ll be there for everyone too, is at the heart of the business supporting different areas and developing your knowledge of how we operate.
This is your chance to get behind the scenes, find out how a major airline operates and discover the secret of our success.
IAG Revenue Management
You’ll be taking on real roles with accountability and responsibility that will allow you to create impact from day 1.
On our Project Management Apprenticeship, you’ll be right at the forefront of our growth.
Our dynamic Engineering and Operations team play a key role in keeping thousands of customers happy every day, from maintaining our extensive fleet to ensuring their bags and tonnes of cargo are kept moving every day. As an Operations Apprentice, you’ll get first-hand experience in several different departments and gain a real insight into what makes our business tick.
Our high-skilled engineering teams keep our fleet of aircraft in perfect working order.
Often described as being like a small city, Heathrow Airport is fast moving, diverse and with a vibrant community.
IAG Cargo Operations
On this Apprenticeship, you’ll be at the centre of a fast-moving global logistics operation.
Why British Airways/IAG?
Our Apprentices often talk about enjoying the variety, challenge and the chance to learn on the job. Be prepared, it’s hard work, and we’ll expect you to roll your sleeves up and get stuck in from the start. It’s also fun and hugely gratifying, with the scope to network and build strong relationships with people from all over the business and even get together to raise money for charity too. What’s more, you get all the benefits, rewards and genuine career prospects you’d expect from one of the world’s most iconic, innovative, and future-focused airlines.
“I was on another apprenticeship, and it was a lot more classroom based. I like the fact that we’re mostly in the workplace. It’s a much more real experience.” James, Aircraft Maintenance Apprentice
“Aside from career development, I think the apprenticeship is really beneficial for personal development helping you grow as a person and gain skills you can carry on to any job role.” Amy, Customer Contact Apprentice
So, are you ready? To find out more, look at our business areas and programmes.
Your application journey will differ slightly depending on the role you have applied for.
1. Complete your Online Application
You start by applying online, in addition to your application you will be asked a couple of application questions. If successful you will be invited to an assessment centre.
2. Assessment Centre
The day will start with a presentation from the business; the assessment will include an interview, group activity and a written test. Don’t worry prior to the day you will receive full details of where to go and what to expect!
Congratulations! You will receive a phone call to let you know that you have been successful, and an e-contract will be issued shortly after via the online portal. We will also provide you with access to a “Welcome” site; this will give you useful information before joining us.
4. Pre-Employment Checks
We will initiate your pre-employment checks, your help with this is vital and appreciated. These checks will include, “Right to Work” checks, reference checks, qualification checks and any security checks. For airside roles require 5 years of references, and non-airside requires 2 years. You will be advised at offer stage.