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Opportunities at British Airways Head Office cover the widest range of roles, spread over multiple locations, in the UK and internationally. Each and every function has a pivotal part to play in enhancing our premium brand and delivering our ambitious goals. With the industry in a period of unprecedented change, we’re looking for visionary pioneers who can drive change from the front, disrupt and revolutionise industry megatrends.

We want innovators, game changers and leaders. Top-notch people managers who instinctively know how to motivate, empower and engage their teams to be the best they can be.

Designers and digital strategists with brilliantly creative and technical minds. Highly articulate story-tellers and custodians of the brand. World-class trainers, the brightest lawyers and analysts with an unwavering thirst for data. Exceptional project managers from all kinds of backgrounds. Global supply chain gurus, who know their hydraulic tubing from their flow control regulators. Business strategists, planners and fundraisers. Food development managers with the most discerning palates. E-commerce experts who thrive on seeing the numbers fly in.

Many of these disciplines sit in a variety of areas, and across the business, but if your talents aren’t a fit for any of these, there’s still a good chance that we’ll have something for you!

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Analysts

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Analysts

We have a customer-centric strategy that puts the consumer firmly at the heart of everything we do. Our analysts work across the business and play an essential part in delivering virtually every customer-focused business initiative. Their meaningful insights from many varied forms of digital data have the broadest impact – from shaping and developing the customer journey, to measuring consumer behaviour and delivering new ways to improve revenue growth. They track the numbers, read the patterns and provide commercial advice on virtually everything from supplier management to competitive pricing.

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Brands and Customer

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Brands and Customer

Celebrating our heritage while planning a dynamic future is something we all understand at British Airways, but none more so than in our brand, insight and customer teams! We put the customer at the heart of everything we do. They deserve and expect a personalised service, from their smartphone, the airport experience and in the air. We produce world-class campaigns, with a compelling and authentic message and our development teams are constantly looking at the quality of our food offering, our lounges, and in-flight entertainment. They use their unrivalled expertise to deliver exciting, leading-edge initiatives.

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Communications

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Communications

Our communication teams plan and execute both internal and external communications programmes. So not only do they promote and protect the British Airways reputation across the globe, they keep all our colleagues informed, engaged and motivated as they go about their jobs. Teams operate cross-functionally, working with stakeholders in virtually every area of the business through to the Executive Board. Quite simply, there are few roles in any business that give you access to such a wide variety of functions, people and leaders.

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Digital

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Digital

Digital drives everything we do. We have digital experts in virtually every team across the business. We believe there are no boundaries in delivering a digital strategy that will help us disrupt, and pioneer industry mega trends. From the way we use technology to help our customer-facing colleagues provide a faster and more personalised service, to the services that speed the customer journey through the airport. Digital roles extend from managing transformational programs, to improving the customer experience at home, at the airport and on board.

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Finance and Strategy

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Finance and Strategy

We are a multinational operation in an intensely competitive industry and we have ambitious plans for the future. We are working collectively to ensure we surpass industry and consumer expectations. Our finance and strategy teams work on our strategic plans and priorities, including financial targets and market projections, group reporting helps us track our success, and stay on budget.

Our strategy team plans fleets and routes years in advance, while our colleagues in fleet planning are involved in a whole raft of projects, along with our programme management team.

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HR & Legal

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HR & Legal

There’s never a dull moment in aviation and we have some of the industry’s brightest lawyers who advise on just about every aspect of the business. Regulatory issues, competition, litigation, commercial or contractual agreements and more… And as with our HR teams, they constantly strive for excellence in everything they do. HR ensures we continue to grow and evolve as a ‘people business’ during this critical period of change. We are on a challenging but exciting journey and we need people with spirit and positive energy to help us achieve our ambitious plans.

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Operations

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Operations

Flight Operations, Network Operations, and our Operations team at Heathrow and Gatwick focus on a high level of safety, punctuality and communication to deliver excellent operational performance, so that our customers always reach their destination safely and on time. The roles require tactical planning, scheduling, and trip planning. It’s about minimising cost and maximising profit, it’s all about the detail and for us it’s about putting safety first, by being proud, highly professional and skilled at what we do. We are experts and we continually innovate to ensure we maintain our reputation for operational excellence throughout the world.

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Safety and Security

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Safety and Security

Our customers’ safety and security always comes first. Safety and security is of paramount importance to our operation and our team has built an industry-leading reputation for its dedication, thoroughness, proactivity and insights. Our safety and security team uphold all relevant industry regulations, protect the assets of the business and, where possible, minimises the impact of disruption to customers, with a primary focus of ensuring customers always arrive safely at their destinations. Data protection, occupation & aviation safety risk management also fall within the team’s responsibilities

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Sales

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Sales

Our commercial teams work closely with partner teams across British Airways to maximise revenue, and deploy a variety of business methods to ensure we meet our strategic and financial goals. The teams are based at a number of head office sites and take responsibility for sales channels, corporate sales, online sales, inside sales. In a nutshell, our commercial teams find intelligent solutions to anticipate our customers’ needs to optimise revenue from all of our channels.

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Adjustments and Special Requirements

We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing recruitment@jobs.ba.com (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.

As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email recruitment@jobs.ba.com (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.

Application Journey

The application journey at Head Office will vary dependent on your level and the role you have applied for.

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