Technical Helpdesk Delivery

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Technical Helpdesk Delivery

Join our dedicated Commercial team at British Airways as part of the Technical Helpdesk Delivery function. This front-line role is ideal for enthusiastic individuals looking to launch their career in a dynamic support environment, delivering high-quality technical assistance to our business partners through the NDC Helpdesk service.

What You’ll Do:

• Provide first-line helpdesk support to internal and external customers through single-touch Level 1 resolution.

• Manage registrations, PIN requests, and general enquiries, ensuring accurate and timely support for NDC access across all connections.

• Offer clear guidance on integration best practices, helping customers navigate technical processes with confidence.

• Communicate in a clear, empathetic, and effective manner, ensuring customer satisfaction and adherence to agreed service levels.

• Follow established internal processes while continuously seeking ways to improve service delivery.

What You’ll Bring to British Airways:

• A proactive, empathetic, and customer-focused approach to problem solving.

• Strong communication skills, capable of translating technical information for diverse audiences.

• An ability to remain resilient and positive under pressure, adapting quickly to changing circumstances.

• Collaborative spirit with a willingness to support and grow alongside your team.

Your Experience:

• Ideally, experience in a helpdesk, technical support, airline reservations/ticketing, or IT customer-facing role.

• Excellent attention to detail and the ability to work independently with minimal supervision.

• Fresh graduates with a passion for customer service and technology are encouraged to apply.

Apply now and be part of a team that keeps British Airways connected – one solution at a time.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

Not only will you have the chance to further your career development within BA, you’ll also have the opportunity to make full use of our perks when you join:

• 5 sick days

• Permanent contract after probation

• Professional & leadership training

• Discretionary discounted flights with us and 50 other leading airlines

• Discounts on the services of British Airways and partners

• Regular team events and team building activities

• Hybrid working

• Wage 1400 EUR per month

Additional Information:

While the role is advertised on the British Airways careers page sharing various benefits these may differ to roles based in the UK or other locations. This role is based in our Bratislava office, and therefore the local Slovak employment terms and benefits will apply.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.