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Knowing instinctively what the customer needs, before they do. An extra pillow. Someone to talk to. A reassuring smile. Our Cabin Crew are passionate about delivering the unique, premium British hospitality that treats everyone as an individual and makes them feel special.

It’s everything you are, and everything you do.

It's about being red white and blue on the inside, and out. It's about being the "authentic" you, using your life experience, pride in representing the best of British and utilising your training to help create a safe, secure and hospitable environment for all of our customers, from across the globe.

Opportunities are plenty and diverse for those with the commitment, energy and enthusiasm to help us define our future.

It is more than a job. There will be challenging days, it’s never 9-5, and it’s not for everyone. But when a customer say’s you’ve made their flight, there’s simply no feeling like it.

Locations

Whether based at Heathrow or Gatwick, you’ll be proud to deliver our unique British hospitality on the widest range of routes, long and short haul, across all cabins and on various aircraft.

Our London City Crew serves a niche market on the doorstep of London’s financial district, providing a flying experience that draws back customers time and time again.

Our International Crew are based overseas ensuring local customers have access to crew with first-hand knowledge of the language and culture. These roles are recruited for locally.

Heathrow is the UK’s largest international airport. It is also the second busiest airport in the world and the busiest airport in Europe. You could join our Heathrow Mixed Fleet Cabin Crew – or, if you have the experience, take on the role of Customer Service Manager or In - Flight Business Manager.

Heathrow

Cabin Crew

Our Heathrow Mixed Fleet Cabin Crew have the resilience, dedication and passion to deliver the very best in-flight customer service on both long-haul and short-haul routes.

Heathrow

Customer Service Manager

Heathrow Customer Service Managers lead, motivate and inspire a team of up to 22 Cabin Crew in the air and 12 on the ground– role modelling the best of British Airways, red, white and blue.

Heathrow

In-flight Business Manager

Heathrow In-Flight Business Managers lead a team of 22 Customer Service Managers and create a culture that puts world-class service at the centre of everything we do.

Gatwick is the second busiest airport in the UK and the eighth busiest in Europe. You could join our Gatwick Cabin Crew – or, if you have the experience, take on the role of Customer Service Manager or Cabin Crew Manager.

Gatwick

Cabin Crew

Our Gatwick Cabin Crew are known around the world for their outstanding in-flight service on a mix of long-haul and short-haul flights.

Gatwick

Customer Service Manager

Gatwick Customer Service Managers provide unrivalled, British hospitality and lead our Cabin Crew teams by example on a mix of long-haul and short-haul flights.

Gatwick

Crew Team Manager

Gatwick Cabin Crew Managers lead, inspire and coach Cabin Crew and Customer Service Managers to provide a great in-flight experience while meeting safety standards and developing their team of up to 120.

Located east of the City of London and Canary Wharf, London City Airport flies to and from Edinburgh, Dublin, Glasgow, Zurich, Geneva, Amsterdam and many other cities. Become part of our London City Cabin Crew.

London City

Cabin Crew

Trusted and professional, our London City Cabin Crew have an intuitive sense of what our customers expect – and then surpass their expectations.

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Adjustments and Special Requirements

We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing recruitment@jobs.ba.com (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.

As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email recruitment@jobs.ba.com (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.

Application Journey

Learn more about Adjustments and Special Requirements

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Fuelled by Love

Our journey in India began in 1924. We’ve grown together, soared great heights and touched the skies. Yet the bond grows stronger.

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Fuelled by Love Our journey in India began in 1924. We’ve grown together, soared great heights and touched the skies. Yet the bond grows stronger. British Airways Makes Young Girl's Dream To Be Cabin Crew Come True British Airways has stepped in to give a brave girl who has been treated for cancer the chance to fulfil her lifelong dream of becoming cabin crew. Life as a Customer Service Manager What’s life like as a Customer Service Manager at British Airways? Amy gives us some insight in to her role. British Airways Invests to boost Customer Experience for all British Airways launched its investment plans for customers, focusing on excellence in the premium cabins and more choice and quality for all on a charter flight from London Gatwick to London Heathrow. Zoe Bradley's Paper Dress finds a new home Zoe Bradley's hand sculpted paper dress, modelled by Suki Waterhouse at Milan Fashion week, is now being displayed at our Galleries lounge in Heathrow Terminal 5. British Airways Crew Stories: Susan's Story Each flight to India gives us new #crewstories and with every flight we #loveIndia even more. Watch Susan’s story that spans generations and is #fuelledbylove. Flying the nest A story of a mother and father making a surprise visit to their daughter in the UK where she is a student. 80 years of connecting London and Hong Kong During the 1960s, 100 orphaned little girls from Hong Kong flew with BOAC (British Overseas Airways Corporation, British Airways’ predecessor) to the UK to be adopted by loving British families. Love of two homes. Then and Now. Our first commercial flight 'Dorado' landed at Kai Tak Airport in 1936. Over the past 80 years, we have grown so that we can fly higher together with our customers. Britifornians – Los Angeles. Travel that Transforms Find out how Jane rediscovers her sense of adventure exploring Los Angeles and embraces her inner Californian. British Airways safety video - behind the scenes "I'd rather go vegan than sit next to him on a 12-hour flight!" Find out who Gordon Ramsay was speaking about as we go behind-the-scenes at the filming of our new safety video. A380 transformed with breath-taking 4D projection To celebrate the launch of this flagship aircraft to Singapore we used some of the world’s most precise 4D projection technology to create a visually breath-taking video of the aircraft's journey. Spoof safety video – red carpet auditions Following the success of his latest safety video, Chabuddy G gives celebrities the chance to audition for part two.

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Pre-Employment Checks

As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.

For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.

It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.

You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.

Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.

We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.

Your help with the process is vital, and would be much appreciated.

FAQs

Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.

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