It’s everything you’re made of and everything you do.
When you step into the cabin crew uniform, you become an ambassador for the brand. You’re there to keep customers safe – and to make them feel special. The team player who pulls together with colleagues, and the dedicated professional who never drops their standards even when a long shift is coming to an end.
This is more than a job. There are challenging days, it’s never 9-5, and it’s not for everyone. But when a customer says you’ve made their flight, there’s no feeling like it.
Locations
If you’re based at London’s Heathrow or Gatwick, you could deliver our uniquely British experience on a wide range of routes, long and short haul, across all cabins and on various aircraft.
Our London City Crew serves a niche business market from just east of the City. On short haul routes, our crew provide a flying experience that encourages loyal customers to fly with us, time and time again.
Our International Crew are based overseas, ensuring local customers have access to crew with first-hand knowledge of the language and culture. These roles are recruited for locally.
Heathrow is the UK’s largest international airport. It is also the second busiest airport in the world and the busiest airport in Europe. You could join our Heathrow Cabin Crew, or if you have the experience, take on the role of Inflight Lead or Inflight Manager.
Cabin Crew
Our Heathrow Cabin Crew have the resilience, dedication and passion to deliver the very best in-flight customer service on both long-haul and short-haul routes.
Experienced Cabin Crew
Our Experienced Heathrow Cabin Crew are among our most trusted and confident brand advocates who show our commitment to customers on both long-haul and short-haul flights.
Inflight Lead
Heathrow Inflight Leads deliver a great in-flight experience, meeting all safety standards and take the leading role onboard our short-haul flights, and at times on our long-haul flights.
Inflight Manager
Heathrow Inflight Managers lead, motivate and inspire a team of up to 22 Cabin Crew in the air – role modelling the best of British Airways, red, white and blue.
Gatwick is the second busiest airport in the UK and the eighth busiest in Europe. You could join our Gatwick Cabin Crew, as part of our long haul team or on our separate short haul operation. If you have the experience, take on the role of Customer Service Supervisor, Senior Cabin Crew or Customer Service Manager.
Cabin Crew
Our Gatwick Cabin Crew are known around the world for their outstanding in-flight service across our long-haul and short-haul flights.
Experienced Cabin Crew
Our Gatwick Experienced Cabin Crew have the passion for service and confidence needed to provide outstanding in-flight service on our long-haul and separate short-haul flights.
Customer Service Supervisor
Gatwick Customer Service Supervisors will deliver a great in-flight experience, meeting all safety standards and at times take the leading role onboard our long-haul flights. And on our short-haul flights a Senior Cabin Crew member will take the lead role.
Customer Service Manager
Gatwick Customer Service Managers provide unrivalled, British hospitality and lead our Cabin Crew teams by example on our long-haul flights.
Located east of the City of London and Canary Wharf, London City Airport flies to and from Edinburgh, Dublin, Glasgow, Zurich, Geneva, Amsterdam and many other cities. Become part of our London City Cabin Crew.
Cabin Crew
Trusted and professional, our London City Cabin Crew have an intuitive sense of what our customers expect – and then surpass their expectations.
Adjustments and Special Requirements
We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing recruitment@jobs.ba.com (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.
As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email recruitment@jobs.ba.com (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.
Application Journey
Learn more about Adjustments and Special Requirements
1. Start your journey
Please do read as much as you can about us and the role before you apply. You will find lots of useful information across all of our websites and particular our careers website. We ask that you complete an online application and assessment and we promise, whether successful or not, that you will receive a feedback report.
If you pass the initial screening, we will ask you to self-book onto an assessment centre. Don’t worry it will all make sense once you start the process.
2. Assessment Centre
Well done for making it this far! Assessment centres are held virtually, from the comfort of your own home. It’s a great opportunity to find out more about what it’s like to be British Airways Cabin Crew. On the day, we’ll need to complete a Right To Work (RTW) and uniform check initially - you’ll then meet our current Cabin Crew who will show you our British Airways presentation and give you more insight into the role. From here, it’s over to you – we want to see your passion and enthusiasm shine through in a role play and interview; we want to see you at your best - so show us what a career at British Airways really means to you!
3. Offer
Congratulations! We will send you your offer and contract with your start date via the application portal. Once you’ve signed your contract, please complete the additional information requested. You will have access to the, “Welcome” site which will give you some useful information before joining.
4. Pre-Employment checks
Nearly there! We will initiate your pre-employment and security checks; these include Criminal Record Checks (CRC) and full 5 year pre-employment airside checks. We will also ask you to book your medical, a uniform fitting, height & reach functionality assessment and security interview appointment.
5. Joining British Airways
You did it! Once your pre-employment checks are successfully completed we will invite you to attend your Cabin Crew New Entrant Training. If you don’t currently have a Cabin Crew Attestation, you’ll need to complete a Wet Drill course with our appointed training partner, Skypeople, before attending your Cabin Crew New Entrant Training. We are committed to hiring the very best talent and cannot wait for you to join.
#YouMakeUsFly
More videos (click to play)
Fuelled by Love
Our journey in India began in 1924. We’ve grown together, soared great heights and touched the skies. Yet the bond grows stronger.
British Airways Makes Young Girl's Dream To Be Cabin Crew Come True
British Airways has stepped in to give a brave girl who has been treated for cancer the chance to fulfil her lifelong dream of becoming cabin crew.
British Airways Invests to boost Customer Experience for all
British Airways launched its investment plans for customers, focusing on excellence in the premium cabins and more choice and quality for all on a charter flight from London Gatwick to London Heathrow.
Zoe Bradley's Paper Dress finds a new home
Zoe Bradley's hand sculpted paper dress, modelled by Suki Waterhouse at Milan Fashion week, is now being displayed at our Galleries lounge in Heathrow Terminal 5.
British Airways Crew Stories: Susan's Story
Each flight to India gives us new #crewstories and with every flight we #loveIndia even more. Watch Susan’s story that spans generations and is #fuelledbylove.
Flying the nest
A story of a mother and father making a surprise visit to their daughter in the UK where she is a student.
80 years of connecting London and Hong Kong
During the 1960s, 100 orphaned little girls from Hong Kong flew with BOAC (British Overseas Airways Corporation, British Airways’ predecessor) to the UK to be adopted by loving British families.
Love of two homes. Then and Now.
Our first commercial flight 'Dorado' landed at Kai Tak Airport in 1936. Over the past 80 years, we have grown so that we can fly higher together with our customers.
Britifornians – Los Angeles. Travel that Transforms
Find out how Jane rediscovers her sense of adventure exploring Los Angeles and embraces her inner Californian.
British Airways safety video - behind the scenes
"I'd rather go vegan than sit next to him on a 12-hour flight!" Find out who Gordon Ramsay was speaking about as we go behind-the-scenes at the filming of our new safety video.
A380 transformed with breath-taking 4D projection
To celebrate the launch of this flagship aircraft to Singapore we used some of the world’s most precise 4D projection technology to create a visually breath-taking video of the aircraft's journey.
Spoof safety video – red carpet auditions
Following the success of his latest safety video, Chabuddy G gives celebrities the chance to audition for part two.
Please sign up for job alerts for our latest Cabin Crew campaigns.
Pre-Employment Checks
As a company our number one priority is to maintain the safety and security of our people and our customers. Pre-employment checks on all new joiners are essential. We have specific regulatory requirements that apply to these checks, as we are an aviation business.
These checks may seem quite complex and time consuming. But don’t worry, we’re here to guide and support you through the entire process. For airside roles we need to do a full five year pre-employment check, this includes education, ALL jobs, gaps and holidays of more than 28 days, along with documentary evidence. It is important that you provide us with accurate, and in-depth information. Discrepancies cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC) also known as a Disclosure Baring Service Certificate (DBSC) and an overseas CRC if you have lived abroad in the last five years. If you already have an overseas criminal record certificate that is over 10 weeks old, it is valid if you have not returned to the country of issue to reside.
Typically, the CRC or DBSC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, periods of education and gaps we have to check, and validate.
We will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible. Your help is vital, and much appreciated.
FAQs
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.
