Where will you join us?
Heathrow Cabin Crew
Heathrow is the UK’s largest international airport, the second busiest in the world and the busiest in Europe. We have more than 12,000 cabin crew based here, all delivering our unique British Airways experience. You’ll serve our customers worldwide on both long and short-haul routes, working across all cabins and onboard some of our newest aircraft.
Gatwick Cabin Crew
Join our cabin crews serving long-haul destinations including the US, Canada, the Caribbean, Middle East, and Mauritius. When you work here, you’ll really understand what it means to be part of a smaller team. It’s a great place to get to know your colleagues and Crew Performance Managers to get the most possible out of a career at British Airways.
BA Cityflyer
BA Cityflyer serves a business and leisure market from London City Airport, a single-terminal airport just east of Canary Wharf. Working for this unique airline really feels like being part of family. Not only will you get to work in a close-knit and supportive team, you’ll also get to know our customers, some of whom fly with us weekly, or even daily.
BA Euroflyer
Based at Gatwick Airport, BA Euroflyer is the newest member of the British Airways family, serving more than 30 destinations including Amsterdam, Santorini, and Marrakech. Mostly, you’ll be flying two-sector ‘there and back’ journeys, meaning you might be visiting Preveza Airport in Greece at lunchtime, and then be back at home in the evening.
Cabin Crew roles
Heathrow Cabin Crew
Gatwick Cabin Crew
BA Cityflyer
BA Euroflyer
Heathrow Cabin Crew
Cabin Crew
This is where your Cabin Crew journey begins. You’ll develop your natural talent for customer service and provide the very best onboard experiences for our customers across both long-haul and short-haul routes. We’ll help you to be your best, guiding your development into leadership roles across one of the most modern, technologically-advanced, and fuel-efficient fleets in the sky.
Inflight Lead
Inflight Leads ensure their teams deliver memorable in-flight experiences. You will take the lead role onboard our short-haul flights and be part of the leadership team on our long-haul flights. You’ll support your Inflight Manager and empower your colleagues to provide outstanding service, even on the most demanding of days.
Inflight Manager
Inflight Managers inspire, motivate, and lead a team of up to 22 Cabin Crew, including Inflight Leads. As a role model for our values, you’ll have a key leadership role that involves many aspects of people management, with opportunities to develop your skills as your journey with British Airways continues.
Gatwick Cabin Crew
Cabin Crew
Your route to the sky with British Airways. You need not have flown before as Cabin Crew, but you’ll bring passion, warmth, resilience, and brilliant people skills to succeed in this amazing team. You’ll train at our state-of-the-art Global Learning Academy where we’ll help your career really take off.
Customer Service Supervisor
As a Senior Cabin Crew member, it’s your job to establish and maintain the highest standards of service on board. Customer Service Supervisors are responsible for delivering an impeccable in-flight experience, meeting all our safety standards and at times taking the lead role on board. You’ll be a role model and mentor to all of the crew you interact with in the cabin.
Customer Service Manager
You’ll be in charge of shaping the customer experience on flights to our long-haul destinations. You’ll have a key leadership role, with responsibility for up to 11 Cabin Crew on board. You’ll motivate, coach, and guide Cabin Crew to provide exceptional experiences and amazing moments for our customers, meeting all our safety, security and regulatory requirements in a hospitality environment.
BA Cityflyer
Cabin Crew
Your chance to join the BA Cityflyer crew, serving business customers, city-breakers, skiers, and sun-lovers. Our on board teams genuinely care about our customers and know that they aren’t just seat numbers - each person is unique, and every journey is different.
Customer Service Manager
You’ll have a key leadership role, ensuring your team delivers the premium British Airways service to make every trip run smoothly across a network of domestic and European destinations. Being part of a small but dedicated crew means you’ll have the chance to really stand out and impress.
BA Euroflyer
Cabin Crew
As Cabin Crew at BA Euroflyer, you'll be part of a dynamic team that thrives on delivering superb in-flight experiences. Together, you’ll serve a short-haul network of some of Europe’s most popular destinations from one of the world’s most important travel hubs. We’ll provide the training to help you handle any situation.
Senior Cabin Crew
You’ll oversee the customer experience on each flight across both business and economy cabins. You’ll have a key leadership role, ensuring your team of four Cabin Crew deliver the premium British Airways service that BA Euroflyer customers know and love. You’ll coach and guide every one of them to provide exceptional experiences.
Why British Airways?
Here at British Airways, we’re on a journey to shape the future of air travel and re-imagine the way we fly the skies.
That’s why we celebrate originality in everything we do. It’s the spirit we’re built on. It means we empower our colleagues to push new ideas forward and make them feel truly valued for who they are and what they contribute – no matter what their background or beliefs.
We thrive on change and trust our people to help us achieve our mission, celebrating each other’s successes and inspiring one another when things are harder than normal. At British Airways, we don’t just care about our customers, we care about each other too.
Rewards & Benefits
Pay
Our Heathrow and Gatwick Cabin Crew teams give their all for our customers. So, it’s important our colleagues feel valued for the work they do. Our pay is comprised of basic pay, flight duty pay and where applicable, HMRC Per Diems and other related allowances.
Tech Scheme
Staff travel
You’ll get access to discounted ‘Hotline’ tickets for yourself, friends, and family, along with unlimited standby and premium standby fares for you and your nominees.
Pension
We offer a market-leading defined contribution (DC) pension. Enrolled at 2% employee contributions, with an option to increase, and up to 7% employer contributions depending on your role.
Flexible benefits
An additional range of benefits is available to you including, but not limited to, car benefit scheme, cycle to work, life insurance cover and private medical insurance, depending on the role you are applying for.
Heathrow Express &
car parking
Free parking is provided across various British Airways locations, including Heathrow, Gatwick, and London City Airport. Get a 75% discount when travelling on the Heathrow Express with Express Saver Tickets.
Your journey on board
Application:
It all starts with an application on our careers website, where you’ll be asked about your motivation to join British Airways.
Online assessment:
We’ll then ask you to complete an online assessment featuring a series of questions designed to show us how you would respond in certain situations.
Assessment:
When you pass the initial screening, we’ll ask you to book an appointment at one of our assessment centres. It’s your chance to show us what working for British Airways really means to you through a series of group and individual exercises and an interview.
Offer:
We’ll then send you an offer and contract via the application portal.
Pre-employment checks:
Nearly there…We’ll then start your pre-employment and security checks; these include Criminal Record Checks (CRC) and full five-year employment checks. We will also ask you to book your medical, uniform fitting, height and reach functionality assessment and security interview appointment.
Welcome on board:
Once your pre-employment checks are successfully completed, we’ll invite you to attend your Cabin Crew New Entrant Training. Depending on your role, you’ll need to complete a Wet Drill course with our appointed training partner before your training can begin.
Don’t see what you’re looking for?
Register for job alerts
Be first to find out about our latest vacancies by using our job alerts. You can create an account here. Once you’ve done that, you’ll be able to set up your vacancy alerts subscription.