It’s everything you’re made of and everything you do.
When you wear the Cabin Crew uniform, you become an ambassador for the British Airways brand. You’re there to keep customers safe – and to make them feel special by being the real you. The friendly, welcoming, helpful you who intuitively knows when you’re needed. The team player who pulls together with colleagues whenever the situation demands. The dedicated professional who never drops their standards even when a long shift is coming to an end.
This is more than a job. There are challenging days, it’s never 9-5, and it’s not for everyone. But when a customer says you’ve made their flight, there’s no feeling like it.
If you’re based at London’s Heathrow or Gatwick, you could deliver our uniquely British experience on a wide range of routes, long and short haul, across all cabins and on various aircraft.
Our London City Crew serves a niche business market from just east of the City. On short haul routes, our crew provide a flying experience that encourages loyal customers to fly with us, time and time again.
Our International Crew are based overseas, ensuring local customers have access to crew with first-hand knowledge of the language and culture. These roles are recruited for locally.
Heathrow is the UK’s largest international airport. It is also the second busiest airport in the world and the busiest airport in Europe. You could join our Heathrow Mixed Fleet Cabin Crew and achieve a Cabin Crew apprenticeship (if eligible) – or, if you have the experience, join as World Class Cabin Crew, take on the role of Customer Service Manager or In-Flight Business Manager.
Our Heathrow Mixed Fleet Cabin Crew have the resilience, dedication and passion to deliver the very best in-flight customer service on both long-haul and short-haul routes.
World Class Cabin Crew
World Class Cabin Crew at Heathrow are some of our more experienced crew on board. They always deliver above and beyond customer expectations, and are happy to step up and manage the crew on-board when required.
Customer Service Manager
Heathrow Customer Service Managers lead, motivate and inspire a team of up to 22 Cabin Crew in the air and 12 on the ground– role modelling the best of British Airways, red, white and blue.
In-flight Business Manager
Heathrow In-flight Business Managers lead a team of 22 Customer Service Managers and create a culture that puts world-class service at the centre of everything we do.
Gatwick is the second busiest airport in the UK and the eighth busiest in Europe. You could join our Gatwick Cabin Crew and achieve a Cabin Crew apprenticeship (if eligible) – or, if you have the experience, take on the role of Customer Service Manager or Cabin Crew Manager.
Our Gatwick Cabin Crew are known around the world for their outstanding in-flight service on a mix of long-haul and short-haul flights.
Customer Service Manager
Gatwick Customer Service Managers provide unrivalled, British hospitality and lead our Cabin Crew teams by example on a mix of long-haul and short-haul flights.
In-flight Business Manager
Gatwick In-flight Business Managers lead, inspire and coach Cabin Crew and Customer Service Managers to provide a great in-flight experience while meeting safety standards and developing their team of up to 120.
Located east of the City of London and Canary Wharf, London City Airport flies to and from Edinburgh, Dublin, Glasgow, Zurich, Geneva, Amsterdam and many other cities. Become part of our London City Cabin Crew.
Trusted and professional, our London City Cabin Crew have an intuitive sense of what our customers expect – and then surpass their expectations.
1. Start your journey
Please do read as much as you can about us and the role before you apply. You will find lots of useful information across all of our websites but in particular our careers website. We ask that you complete an online application and assessment and we promise, whether successful or not, that you will receive a feedback report.
If you pass the initial screening, we will ask you to self-book onto an assessment centre. Don’t worry it will all make sense once you start the process!
2. Assessment Centre
Well done for making it this far! Assessment centres are held twice a day, at our British Airways recruitment centre at Head Office, based near Heathrow.
The day is designed to showcase your skills; there are a number of real-life exercises which will give you a flavour of what to expect should you join us at British Airways. The assessment involves a height and reach test, a role play, and a group exercise. If successful you will be invited to interview with two British Airways colleagues. During the day, you will meet a number of colleagues who will answer any questions you may have.
We will also need to check your “Right to work” in the UK and your Maths & English qualifications (if applicable).
3. Provisional & Confirmed Offer
Congratulations! A provisional offer will be made. Once you have accepted we will send you an offer and contract via the application portal. Once you have signed your contract, please complete the additional information requested. You will have access to a “Welcome” site that will give you some useful information before joining.
4. Pre-Employment checks
Nearly there! We will initiate your pre-employment and security checks; these will include Criminal Record Checks (CRC), financial probity and full 5 year pre-employment airside checks. We will also ask you to book your medical, a uniform fitting, security interview appointment and if applicable, your functional skills assessment (Maths & English).
5. Joining British Airways
You did it! Once your pre-employment checks are successfully completed we will invite you to attend your Cabin Crew New Entrant Training. We are committed to hiring the very best talent and cannot wait for you to join.
Take Off Tuesday
Ty Opoku Adjei, a member of British Airways cabin crew, goes behind the scenes in a new series of two-minute vlogs called ‘Take Off Tuesday’.
More videos (click to play)
As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.
For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.
It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.
Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.
We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.
Your help with the process is vital, and would be much appreciated.
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.