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It’s everything you’re made of and everything you do.

When you step into the cabin crew uniform, you become an ambassador for the brand. You’re there to keep customers safe – and to make them feel special. The team player who pulls together with colleagues, and the dedicated professional who never drops their standards even when a long shift is coming to an end.

This is more than a job. There are challenging days, it’s never 9-5, and it’s not for everyone. But when a customer says you’ve made their flight, there’s no feeling like it.


If you’re based at London’s Heathrow or Gatwick, you could deliver our uniquely British experience on a wide range of routes, long and short haul, across all cabins and on various aircraft.

Our London City Crew serves a niche business market from just east of the City. On short haul routes, our crew provide a flying experience that encourages loyal customers to fly with us, time and time again.

Our International Crew are based overseas, ensuring local customers have access to crew with first-hand knowledge of the language and culture. These roles are recruited for locally.

Heathrow is the UK’s largest international airport. It is also the second busiest airport in the world and the busiest airport in Europe. You could join our Heathrow Cabin Crew, or if you have the experience, take on the role of Inflight Lead or Inflight Manager.


Cabin Crew

Our Heathrow Cabin Crew have the resilience, dedication and passion to deliver the very best in-flight customer service on both long-haul and short-haul routes.


Experienced Cabin Crew

Our Experienced Heathrow Cabin Crew are among our most trusted and confident brand advocates who show our commitment to customers on both long-haul and short-haul flights.


Inflight Lead

Heathrow Inflight Leads deliver a great in-flight experience, meeting all safety standards and take the leading role onboard our short-haul flights, and at times on our long-haul flights.


Inflight Manager

Heathrow Inflight Managers lead, motivate and inspire a team of up to 22 Cabin Crew in the air – role modelling the best of British Airways, red, white and blue.

Gatwick is the second busiest airport in the UK and the eighth busiest in Europe. You could join our Gatwick Cabin Crew, as part of our long haul team or on our separate short haul operation. If you have the experience, take on the role of Customer Service Supervisor, Senior Cabin Crew or Customer Service Manager.


Cabin Crew

Our Gatwick Cabin Crew are known around the world for their outstanding in-flight service across our long-haul and short-haul flights.


Experienced Cabin Crew

Our Gatwick Experienced Cabin Crew have the passion for service and confidence needed to provide outstanding in-flight service on our long-haul and separate short-haul flights.


Customer Service Supervisor

Gatwick Customer Service Supervisors will deliver a great in-flight experience, meeting all safety standards and at times take the leading role onboard our long-haul flights. And on our short-haul flights a Senior Cabin Crew member will take the lead role.


Customer Service Manager

Gatwick Customer Service Managers provide unrivalled, British hospitality and lead our Cabin Crew teams by example on our long-haul flights.

Located east of the City of London and Canary Wharf, London City Airport flies to and from Edinburgh, Dublin, Glasgow, Zurich, Geneva, Amsterdam and many other cities. Become part of our London City Cabin Crew.

London City

Cabin Crew

Trusted and professional, our London City Cabin Crew have an intuitive sense of what our customers expect – and then surpass their expectations.


Adjustments and Special Requirements

We are committed to being a fair and inclusive employer. We take care to follow best practice and train all our assessors to a high standard. We know that sometimes people need adjustments or have special requirements during the recruitment and assessment process. If this applies to you, please let us know by indicating it on your application form when prompted, or by emailing (quoting 'Assessment Adjustment' within the email subject header) as soon as possible. We will help wherever we can.

As members of the UK government’s Disability Confident Scheme, we are positive about employing, retaining and developing disabled people. If you apply through the Disability Confident Scheme and meet the essential criteria for the role you’ve applied for, we’ll put you through to the next stage of the recruitment process (for example, an online test). If you wish to apply through the scheme, please email (quoting ‘Disability Confident’ and the role you're applying for within the subject header) as soon as possible.

Application Journey

Learn more about Adjustments and Special Requirements

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Pre-Employment Checks

As a company our number one priority is to maintain the safety and security of our people and our customers. Pre-employment checks on all new joiners are essential. We have specific regulatory requirements that apply to these checks, as we are an aviation business.

These checks may seem quite complex and time consuming. But don’t worry, we’re here to guide and support you through the entire process. For airside roles we need to do a full five year pre-employment check, this includes education, ALL jobs, gaps and holidays of more than 28 days, along with documentary evidence. It is important that you provide us with accurate, and in-depth information. Discrepancies cause delay and may affect your start date.

You will also need to apply for a Criminal Records Check (CRC) also known as a Disclosure Baring Service Certificate (DBSC) and an overseas CRC if you have lived abroad in the last five years. If you already have an overseas criminal record certificate that is over 10 weeks old, it is valid if you have not returned to the country of issue to reside.

Typically, the CRC or DBSC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, periods of education and gaps we have to check, and validate.

We will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible. Your help is vital, and much appreciated.


Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.

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