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Cabin Crew

Cabin Crew is not just a job. It’s a way of life too. You’ll be part of a diverse family sharing adventures right across the world when you join British Airways.

It won’t always be easy, though. It’s a challenging job delivering exceptional customer service at 35,000 feet without letting your standards drop. It might also mean spending Christmas in the Caribbean when you hadn’t planned to. Or a Bank Holiday in Barcelona.

Being part of this unique team, however, brings experiences like no other.

Where will you join us?

Heathrow Cabin Crew

Heathrow is the UK’s largest international airport, the second busiest in the world and the busiest in Europe. We have more than 12,000 cabin crew based here, all delivering our unique British Airways experience. You’ll serve our customers worldwide on both long and short-haul routes, working across all cabins and onboard some of our newest aircraft.

Gatwick Cabin Crew

Join our cabin crews serving long-haul destinations including the US, Canada, the Caribbean, Middle East, and Mauritius. When you work here, you’ll really understand what it means to be part of a smaller team. It’s a great place to get to know your colleagues and Crew Performance Managers to get the most possible out of a career at British Airways. 

BA Cityflyer

BA Cityflyer serves a business and leisure market from London City Airport, a single-terminal airport just east of Canary Wharf. Working for this unique airline really feels like being part of family. Not only will you get to work in a close-knit and supportive team, you’ll also get to know our customers, some of whom fly with us weekly, or even daily. 

BA Euroflyer

Based at Gatwick Airport, BA Euroflyer is the newest member of the British Airways family, serving more than 30 destinations including Amsterdam, Santorini, and Marrakech. Mostly, you’ll be flying two-sector ‘there and back’ journeys, meaning you might be visiting Preveza Airport in Greece at lunchtime, and then be back at home in the evening.

Cabin Crew roles

Heathrow Cabin Crew

Gatwick Cabin Crew

BA Cityflyer

BA Euroflyer

Heathrow Cabin Crew

Cabin crew member on the phone

Cabin Crew

Cabin crew member on the phone

Inflight Lead

Cabin crew member on the phone

Inflight Manager

Gatwick Cabin Crew

Cabin crew member on the phone

Cabin Crew

Cabin crew member on the phone

Customer Service Supervisor

Cabin crew member on the phone

Customer Service Manager

BA Cityflyer

Cabin crew member on the phone

Cabin Crew

Cabin crew member on the phone

Customer Service Manager

BA Euroflyer

Cabin crew member on the phone

Cabin Crew

Cabin crew member on the phone

Senior Cabin Crew

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Why British Airways?

Here at British Airways, we’re on a journey to shape the future of air travel and re-imagine the way we fly the skies.

That’s why we celebrate originality in everything we do. It’s the spirit we’re built on. It means we empower our colleagues to push new ideas forward and make them feel truly valued for who they are and what they contribute – no matter what their background or beliefs.

We thrive on change and trust our people to help us achieve our mission, celebrating each other’s successes and inspiring one another when things are harder than normal. At British Airways, we don’t just care about our customers, we care about each other too.

Rewards & Benefits

Pay

Our Heathrow and Gatwick Cabin Crew teams give their all for our customers. So, it’s important our colleagues feel valued for the work they do. Our pay is comprised of basic pay, flight duty pay and where applicable, HMRC Per Diems and other related allowances.

Tech Scheme

Get £1,500 towards tech purchases from Currys, with the cost spread over 12 months through your salary.

Staff travel

You’ll get access to discounted ‘Hotline’ tickets for yourself, friends, and family, along with unlimited standby and premium standby fares for you and your nominees.

Pension

We offer a market-leading defined contribution (DC) pension. Enrolled at 2% employee contributions, with an option to increase, and up to 7% employer contributions depending on your role.

Flexible benefits

An additional range of benefits is available to you including, but not limited to, car benefit scheme, cycle to work, life insurance cover and private medical insurance, depending on the role you are applying for.

Heathrow Express &
car parking

Free parking is provided across various British Airways locations, including Heathrow, Gatwick, and London City Airport. Get a 75% discount when travelling on the Heathrow Express with Express Saver Tickets.

FAQs

Have a question about joining one of our cabin crew teams? Go to our FAQs page.

Read our FAQs

Your journey on board

Application:

It all starts with an application on our careers website, where you’ll be asked about your motivation to join British Airways.

Online assessment:

We’ll then ask you to complete an online assessment featuring a series of questions designed to show us how you would respond in certain situations.

Assessment:

When you pass the initial screening, we’ll ask you to book an appointment at one of our assessment centres. It’s your chance to show us what working for British Airways really means to you through a series of group and individual exercises and an interview.

Offer:

We’ll then send you an offer and contract via the application portal.

Pre-employment checks:

Nearly there…We’ll then start your pre-employment and security checks; these include Criminal Record Checks (CRC) and full five-year employment checks. We will also ask you to book your medical, uniform fitting, height and reach functionality assessment and security interview appointment.

Welcome on board:

Once your pre-employment checks are successfully completed, we’ll invite you to attend your Cabin Crew New Entrant Training. Depending on your role, you’ll need to complete a Wet Drill course with our appointed training partner before your training can begin.

Pre-employment checks

Once you have completed your new joiner form, your pre-employment checks can begin. The checks may seem time consuming however, our number one priority is to maintain safety and security across the business therefore, these checks are essential.
We understand these may appear complex, but we’re here to guide and support you through this process, which can typically take around 16 weeks.
Here are some of the main things required:
  • Full details of your five-year background history, inclusive of employment periods (directly or via an agency), educational periods and any gaps outside of these.
  • As soon as you’ve submitted your employment and referee details, we’ll start contacting your referees.
  • Closer to your start date, you’ll need to apply for a Criminal Records Check (CRC), also known as a Disclosure Baring Service certificate (DBS), and where applicable, an overseas CRC if you have lived abroad for a continuous 6 months or more, in the last five years.
  • You’ll be invited to book your Joint Appointment at our Waterside office, which will consist of your uniform fitting, security interview and psychoactive substance test.

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