It’s everything you are, and everything you do.
It's about being red white and blue on the inside, and out. It's about being the "authentic" you, using your life experience, pride in representing the best of British and utilising your training to help create a safe, secure and hospitable environment for all of our customers, from across the globe.
Opportunities are plenty and diverse for those with the commitment, energy and enthusiasm to help us define our future.
It is more than a job. There will be challenging days, it’s never 9-5, and it’s not for everyone. But when a customer say’s you’ve made their flight, there’s simply no feeling like it.
Whether based at Heathrow or Gatwick, you’ll be proud to deliver our unique British hospitality on the widest range of routes, long and short haul, across all cabins and on various aircraft.
Our London City Crew serves a niche market on the doorstep of London’s financial district, providing a flying experience that draws back customers time and time again.
Our International Crew are based overseas ensuring local customers have access to crew with first-hand knowledge of the language and culture. These roles are recruited for locally.
Heathrow is the UK’s largest international airport. It is also the second busiest airport in the world and the busiest airport in Europe. You could join our Heathrow Mixed Fleet Cabin Crew – or, if you have the experience, take on the role of Customer Service Manager or In - Flight Business Manager.
Our Heathrow Mixed Fleet Cabin Crew have the resilience, dedication and passion to deliver the very best in-flight customer service on both long-haul and short-haul routes.
World Class Cabin Crew
World Class Cabin Crew at Heathrow are some of our more experienced crew on board. They always deliver above and beyond customer expectations, and are happy to step up and manage the crew on-board when required.
Customer Service Manager
Heathrow Customer Service Managers lead, motivate and inspire a team of up to 22 Cabin Crew in the air and 12 on the ground– role modelling the best of British Airways, red, white and blue.
In-flight Business Manager
Heathrow In-Flight Business Managers lead a team of 22 Customer Service Managers and create a culture that puts world-class service at the centre of everything we do.
Gatwick is the second busiest airport in the UK and the eighth busiest in Europe. You could join our Gatwick Cabin Crew – or, if you have the experience, take on the role of Customer Service Manager or Cabin Crew Manager.
Our Gatwick Cabin Crew are known around the world for their outstanding in-flight service on a mix of long-haul and short-haul flights.
Customer Service Manager
Gatwick Customer Service Managers provide unrivalled, British hospitality and lead our Cabin Crew teams by example on a mix of long-haul and short-haul flights.
Crew Team Manager
Gatwick Cabin Crew Managers lead, inspire and coach Cabin Crew and Customer Service Managers to provide a great in-flight experience while meeting safety standards and developing their team of up to 120.
Located east of the City of London and Canary Wharf, London City Airport flies to and from Edinburgh, Dublin, Glasgow, Zurich, Geneva, Amsterdam and many other cities. Become part of our London City Cabin Crew.
Trusted and professional, our London City Cabin Crew have an intuitive sense of what our customers expect – and then surpass their expectations.
1. Complete your Online Application
You’ll be invited to complete an online application, which will comprise of an assessment, a suitability questionnaire, and an online test. On completion of the online application, you will receive a feedback report.
If you pass the initial screening, you will be invited to self-book onto an assessment centre via the application portal
2. Assessment Centre
The assessment centres run in the morning, and again in the afternoon at our British Airways recruitment centre at our Head Office, based near Heathrow.
The assessment centre will involve “Right to Work Checks,” height and reach functionality test, followed by a group exercise and role play. Successful applicants will be invited to meet two British Airways colleagues for a technical and behavioural based interview.
3. Pre-Employment checks, medical and uniform fitting
We will initiate pre-employment and security checks, including a financial probity check, CRC and full five-year pre-employment airside checks. At the same time, you’ll need to self-book onto a medical, a uniform fitting and security interview appointment.
4. Provisional offer and six-day Cabin Crew Initial Course
After satisfactory completion of your pre-employment checks, you’ll be required to attend a 6-day Cabin Crew Initial Course (unless you already hold an attestation) and a provisional offer will be made.
You will need to complete your pre-course learning before attendance.
5. Confirmed Offer
You’ll receive your offer through the application portal which will give you access to a “Welcome” site; this will provide you with useful information before joining us. You’ll will then be given a date to attend the British Airways new training. We are committed to hiring the very best talent from across the industry and we cannot wait for you to join us at this incredibly exciting time.
Fuelled by Love
Our journey in India began in 1924. We’ve grown together, soared great heights and touched the skies. Yet the bond grows stronger.
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As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.
For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.
It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.
Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.
We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.
Your help with the process is vital, and would be much appreciated.
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.