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Apprenticeship programmes

Our full-time apprenticeships have been designed to give you the best possible start to your career in one of the most exciting industries you can work in.

This is more than just a learning experience though.

It’s a chance to make a real impact at British Airways as you support colleagues in vital roles across our airline.

We’re incredibly proud that more than three-quarters of our apprentices go on to get permanent jobs with us once they finish their training.

Our programmes


Global Engagement Centre

Based in Manchester or Newcastle, you’ll be doing everything from booking a customer’s dream holiday to answering all their questions about British Airways products. A natural warmth and genuine passion for helping people will see you thrive in this vital role. We’ll provide expert training over the two-year programme while you work your way towards a Level 2 in Customer Service.

Customer Service

You’ll be a true ambassador for British Airways as you assist our customers at London Heathrow – one of the world’s largest and busiest airports. If you’re the type of person who can strike up a connection with anyone, you’ll really excel during this 18-month programme. We’ll support you as you work towards a Level 2 Aviation Customer Service Operative apprenticeship.


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Business Professional Apprenticeship

You’ll get your teeth into a range of different roles at our Heathrow Head Office during this three-year programme. It could be collating and analysing Cabin Crew performance data, arranging and running meetings, or organising internal conferences. You’ll get top-tier training to help you achieve a Level 3 In Business Administration.

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Data Science

Data is at the core of every decision we make at British Airways, and you’ll play a key role in helping innovative ideas take flight. There will be opportunities to improve customer experience and work on projects that are disrupting the aviation industry. You’ll work with some of the best talent in the business while achieving a degree-level apprenticeship (Level 6) BSc in Data Science.

Aspiring Leaders

This exciting four-year apprenticeship will see you taking on several rotational placements at different departments across British Airways including Customer Experience, Commercial, Operations and Strategy. You’ll gain the knowledge, skills, and behaviours to become the type of leader we need as you study towards a Level 6 in Chartered Management.


heathrow engineering

Heathrow Engineering

Help us take care of our fleet and support British Airways’ worldwide engineering operation. We offer three apprenticeships: Aircraft Maintenance, Aircraft Workshop and Engineering Supply Chain, each providing the chance to work alongside some of the most exceptional and talented people in the industry. As well as on-the-job training, you’ll also be studying for the qualifications you need to become one of our future Engineers.

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Ground Operations

Our Ground Operations teams play a critical role getting our fleet ready for take off, on time. You’ll gain experience at Europe’s busiest airport, working across Baggage Handling, Aircraft Loading and Ground Logistics. With extensive training and support, the programme will give you everything you need to gain an Intermediate Apprenticeship (level 2) as an Aviation Ground Operative.

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Glasgow Engineering

Based at Glasgow International Airport, this challenging three-year apprenticeship programme will require you to support in the service and repair of the British Airways short-haul fleet. At the same time, you'll study towards the formal qualifications needed to become a professional Aircraft Engineer. This is a fantastic opportunity to contribute to our outstanding engineering operation.

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Wales Engineering

This programme provides a unique opportunity for apprentices to experience a variety of roles right across the British Airways fleet, including Aircraft Maintenance, Interiors Engineering and Aircraft Avionics. Our world-class engineers will guide you as you study towards a BTEC Level 3 Diploma in Advanced Manufacturing Engineering. After three years, you’ll be ready to apply for an exciting role within British Airways Engineering Wales.

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Prepare for take off

While we’re searching for great young talent to join us, it’s important to remember we aren’t looking for the finished article. However, there are some things you can do to make your application really stand out. You can find our top tips below.

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Do your research

While we’re extremely excited about our future, we’re also hugely proud of our pioneering past. Knowing a bit about our history and our groundbreaking achievements will really impress us.

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Sell yourself, don’t be shy

Now is not the time to be modest. We want to hear all about your achievements, understand what motivates you, and know what it is that you can bring to help us on our journey.

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Think about our values

Originality is the spirit that’s taking us forward. That means we celebrate individuality and welcome people who bring new ideas to the table. We’re inclusive and forward-thinking in our approach. If you can demonstrate you share these values, we’re ready to welcome you on board.

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Use the STAR technique

That’s Situation, Task, Action, Result. You can use this method to respond to questions in your interview or application. Tell us about the situation you had to deal with, the task you were given to do, the action you took, and what happened as a result.

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What do we look for in our future colleagues?

We believe it’s talent, not background, that determines an individual's career. We champion a culture of belonging where colleagues can be themselves. However, there are some traits that can really help you thrive at British Airways. These include a professional and positive attitude, being reliable and punctual, as well as motivated and resilient.