Operations Manager – LHR Maintenance

We know that every British Airways colleague is on their own, original journey.

That’s why we believe in putting our people in control of their careers, encouraging all those who work for us to view and apply for internal job opportunities right across our airline.

Perhaps you’re ready to move upwards and take on a new challenge within your business area. Or maybe you’re inspired to move to a different department and broaden your experience.

Whichever direction you’re headed next, we want you to be able to progress in a way that feels right for you, with the support of your manager.

British Airways never stands still, and we don’t expect our people to either.

The role: Operations Manager – Heathrow Maintenance

As a key member of the Heathrow Maintenance Leadership Team, you will set the strategic direction for your operational area, translating business objectives into a clear vision, priorities, and delivery plans. You will provide visible leadership across the function, ensuring safe, compliant, and efficient operational performance while driving transformation, capability development, and continuous improvement. Through your leadership team, you will oversee the delivery of day-to-day operations, aligning people, resources, and performance to achieve both immediate operational objectives and long-term business goals

What you’ll do:

• Implements a departmental strategy that delivers performance to target on health and safety, quality, operations and finance
• Remain up to date with regulatory requirements ensuring procedures remain compliant and practical for all colleagues to follow.
• Provides a safe working environment; role models and maintains safe and secure working practices
• Identifies, develops and achieves plans to improve performance and cost year-on-year
• Creates and manages service level agreements with key suppliers and stakeholders
• Maintains and upholds active trade unions relationships through meaningful engagement and empowerment
• Enables, empowers and embeds a continuous improvement culture that delivers value-added change
• Developing and maintaining load and capacity requirements for the department

What you’ll bring to British Airways:

• Excellent communication skills, able to present and articulate clearly to all levels
• Strong cross team working & collaboration skills, able to build and foster excellent cross-departmental relationships
• Demonstrates understanding of Engineering’s business, operational and commercial strategy to ensure effective decision making and the delivery of business plan
• Effective at both strategic and operational decision making and able to turn strategy into results.
• Able to forecast and predict future challenges to embed a non-reactive, delivery led culture
• A proven well-regarded leader evidenced through managing change with empathetic, balanced judgement, decision making and influencing skills
• Demonstrated ability to coach, lead and engage with large groups of colleagues
• Strong people leadership skills, with ability to clearly explain and deliver business change.

Your Experience:

• Educated to HNC level, degree or equivalent practical experience (essential)
• Experience in leading and empowering change in an operational or service environment. (desirable)
• Experience leading an Engineering department (essential)
• Detailed knowledge of maintenance integrated processes and systems (desirable)
• Working knowledge of H&S legislation (essential)
• Strong knowledge of CAA Part 145 operations and aircraft maintenance functions (essential)
• Strong industrial relations experience (desirable)
• CAA Part 66 Licence holder (desirable)

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

4 on 4 off Days, 06:45 to 18:45