Catering Systems & Standards Manager

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Catering Systems & Standards Manager

Customer Directorate

As Catering Systems & Standards Manager, you'll join the Commercial and Analytics team within Customer Experience, playing a vital role in ensuring our global catering operation runs efficiently, consistently and compliantly across the British Airways network.

Every day, our catering teams support the delivery of millions of customer interactions through onboard food and beverage services. Behind the scenes, robust systems, strong governance and effective supplier management are essential to ensuring we deliver a seamless customer experience while maintaining financial control and operational excellence. In this role, you'll lead the governance, performance and continuous improvement of our catering systems globally, helping to shape the future of one of the airline's most critical operational functions.

What you'll do

• Lead the team responsible for managing catering systems globally, ensuring effective governance of processes across planning, operational and financial metrics.
• Provide critical oversight of airline catering information, pricing and payment controls across the global catering network, supporting strong operational and financial governance across an area of significant expenditure.
• Lead system configuration, maintenance and upgrades, including data integration to support effective reporting and analytics.
• Oversee key catering system contracts, ensuring effective service delivery, performance, financial management and procurement oversight.
• Lead publication of catering services schedules, system maintenance, communication updates and stakeholder information.
• Maintain and develop effective internal and external support models across all systems, ensuring comprehensive fault tracking and timely resolution.
• Create and maintain training materials and delivery programmes for global internal and external system users.
• Partner with Hospitality and Culinary teams to ensure catering propositions and requirements are effectively managed within the catering system.
• Partner with Finance and Digital teams to ensure effective financial management and shape system roadmaps and development priorities in support of operational requirements.
• Maintain accountability for data compliance across airline and group governance frameworks.

What you'll bring to British Airways

You bring a strong blend of operational understanding, commercial acumen and technology leadership. Comfortable operating in a complex, fast-paced environment, you thrive on balancing governance, performance and continuous improvement while ensuring business objectives remain at the forefront of decision making. Your experience will be evident through your ability to lead teams, manage suppliers and navigate complex stakeholder environments. You have a strong analytical mindset, enabling you to interpret data, identify trends and translate insights into practical actions that improve performance and support strategic decision making. You are confident challenging existing ways of working and driving positive change while maintaining effective relationships across a broad stakeholder network. Resilient, adaptable and solutions-focused, you remain calm under pressure and are motivated by delivering high-quality outcomes. Strong communication, negotiation and influencing skills allow you to build credibility quickly and successfully manage both operational and financial priorities.

You bring a natural curiosity and commitment to continuously improving systems, processes and customer outcomes while maintaining robust governance and compliance standards.

Your experience

• Degree or equivalent professional experience in information management, finance or a related discipline
• Experience managing airline operational or financial systems.
• Project management experience, including systems implementation and change delivery.
• Experience of financial governance within technology, operational or standards-based environments.
• Understanding of agile development principles.
• Experience working within airline catering and/or inflight product environments.
• Technology management experience, including system governance and release management.
• Experience of project governance and senior stakeholder leadership.
• Knowledge of aviation quality and risk management frameworks.
• Strong analytical, commercial and numerical reasoning skills.
• Experience managing supplier performance and service delivery.
• Strong presentation, stakeholder management and negotiation skills.
• Knowledge and experience of Paxia Cloud and SAP would be desirable

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.