BA Cityflyer Senior Analytics and Insights Analyst

BA Cityflyer is an airline with a difference. Yes, we’re part of the British Airways family and take great pride delivering the same impeccable customer service. However, we also do things in our own, unique way.

We serve a business and leisure market from London City, a single-terminal airport just east of Canary Wharf. It’s a place where you’ll really get to know your colleagues and become part of a close-knit team.

You might also get to know our customers too, some of whom fly with us weekly, or even daily. In fact, our diverse and dedicated team really feel like they’re part of a family when they join us.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Cityflyer is yours to make.

This is an airline where your original personality and skills will really shine through.

The role:Senior Analytics and Insights Analyst  

Salary dependent on location:

• LON: £52,884 – £58,760 
• MAN: £47,522 – £52,802 

You'll be joining the Subsidiaries Analytics & Insight team, supporting both BA Cityflyer and BA Euroflyer. The team plays a critical role in driving operational and commercial performance by delivering analytics, reporting, AI solutions and actionable insight that inform business decisions. By turning complex data into clear recommendations, the team helps shape strategy, improve efficiency and enhance customer and commercial outcomes across the airline. 

What you'll do:

• Analyse complex datasets to identify trends, performance drivers and opportunities for improvement.
• Deliver insight, recommendations and decision support to operational and commercial stakeholders.
• Build, maintain and continuously enhance reports, dashboards, analytical models and AI-enabled solutions.
• Produce forecasts, targets and performance analysis to support business planning and decision-making.
• Lead ad-hoc analytical investigations and business-critical projects.
• Present complex findings to stakeholders in a clear, concise and actionable way.
• Influence business decisions through evidence-based insight and constructive challenge.
• Drive improvements in reporting automation, data quality and analytical processes.
• Collaborate with teams across BA CityFlyer, BA EuroFlyer and the wider BA/IAG analytics community to deliver high-impact outcomes. 

What you'll bring to British Airways:

• Advanced analytical and problem-solving skills with the ability to work with large and complex datasets.
• Strong commercial awareness and a passion for using data to drive performance improvement.
• Excellent communication and presentation skills, with the ability to translate technical analysis into business-focused recommendations.
• Strong stakeholder management and influencing skills, including the confidence to challenge assumptions constructively.
• A proactive, solutions-focused mindset with a strong sense of ownership and accountability.
• The ability to manage multiple priorities and deliver high-quality outputs.
• Curiosity, attention to detail and a desire to understand the underlying drivers of business performance.
• A collaborative approach and the ability to build strong relationships across teams and functions. 

Your experience:

Essential

• Numerate degree or equivalent analytical experience.
• Strong experience using Excel, SQL and other analytical tools.
• Experience analysing business data and translating findings into actionable insights and recommendations.
• Experience developing reports, dashboards, models or other analytical solutions.
• Excellent written and verbal communication skills, including presenting insights to stakeholders. 
• Strong technical communication, in particular to less technical stakeholders.

Desirable

• Experience using Python or other programming languages.
• Experience within aviation, travel or a similar operationally complex industry.
• Knowledge of British Airways systems and data environments.
• Experience working within Agile delivery environments.
• Experience building AI agents or other AI solutions.
• Exposure to cloud-based analytics, machine learning or predictive analytics techniques. 

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

On top of your basic salary, you’ll receive:

• A range of salary sacrifice schemes:  electric vehicle scheme, cycle to work scheme
• Health Cash Plan
• Gym & retail discounts

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on worldwide British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At BA Cityflyer you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At BA Cityflyer we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA Cityflyer as we continue to connect Britain with the world and the world with Britain.