BA Cityflyer Catering & Onboard Product Lead

BA Cityflyer is an airline with a difference. Yes, we’re part of the British Airways family and take great pride delivering the same impeccable customer service. However, we also do things in our own, unique way.

We serve a business and leisure market from London City, a single-terminal airport just east of Canary Wharf. It’s a place where you’ll really get to know your colleagues and become part of a close-knit team.

You might also get to know our customers too, some of whom fly with us weekly, or even daily. In fact, our diverse and dedicated team really feel like they’re part of a family when they join us.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Cityflyer is yours to make.

This is an airline where your original personality and skills will really shine through.

About the role: Catering & Onboard Product Lead

Salary: £50,700 - £56,314 per annum

You'll be part of the Commercial & Customer team within BA Cityflyer, leading the end-to-end catering and onboard product proposition, supporting a varied and fast-moving area of the business.

This is a highly visible role at the heart of the customer experience, responsible for ensuring our onboard proposition is delivered safely, consistently and commercially. You'll work across a broad network of internal and external stakeholders, from our catering provider and airport teams to crew, operations and suppliers, helping to shape an onboard experience that reflects the BA Cityflyer brand while ensuring safe, reliable and commercially effective delivery.

What you'll do:

• Own and continuously improve BA Cityflyer's onboard catering and product proposition across customer, crew and charter operations.
• Lead supplier performance against agreed SLAs, service standards and commercial outcomes, driving accountability and continuous improvement.
• Analyse operational, customer and commercial performance data to identify opportunities and implement improvements.
• Manage menus, onboard products and catering initiatives that enhance the customer experience while delivering operational efficiency and value.
• Lead and support catering-related projects from concept through implementation and benefit realisation.
• Manage food safety, hygiene standards, audits, compliance actions and associated governance processes.
• Maintain strong relationships with catering providers, airport teams, crew and operational stakeholders.
• Support procurement, tendering and contract management activities, ensuring suppliers deliver against business requirements.
• Provide operational support, escalation management and out-of-hours support when required.

What you'll bring to BA Cityflyer:

• Strong supplier and stakeholder management skills with the ability to influence across multiple teams and partners.
• Excellent commercial awareness with the ability to balance customer experience, operational performance and cost management.
• Strong analytical and problem-solving capability, using data and insight to drive decisions.
• Experience leading projects and delivering change in a fast-paced operational environment.
• Confident communication skills with the ability to challenge constructively and build effective relationships at all levels.
• A collaborative, customer-focused and resilient approach.
• Strong organisational skills with excellent attention to detail and follow-through.
• A proactive mindset with a passion for continuous improvement and raising standards.
• Sound understanding of food safety, hygiene and regulatory requirements.

Your experience:

Essential:

• Experience in a customer, operational or supplier-management role within aviation, catering, hospitality or a comparable service-led environment.
• Experience managing external suppliers against SLAs, service standards and performance metrics.
• Experience delivering cross-functional projects and operational improvements with measurable business benefits.
• Strong analytical capability with experience interpreting operational and customer performance data.
• Knowledge of food safety, compliance and governance requirements relevant to catering operations.
• Ability to hold a valid airside pass and provide operational support outside standard office hours when required.

This is an airline where your original personality and skills will really shine through.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

On top of your basic salary, you’ll receive:

• A range of salary sacrifice schemes:  electric vehicle scheme, cycle to work scheme
• Health Cash Plan
• Gym & retail discounts

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on worldwide British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At BA Cityflyer you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At BA Cityflyer we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA Cityflyer as we continue to connect Britain with the world and the world with Britain.