Technical Engineer - Technical Support Group (TSG) (Cabin)

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

Since then, British Airways has gone on to deliver game-changing achievements. First we broke the record for the fastest transatlantic flight with Concorde. Then we became the very first airline to introduce fully lie-flat seats on board.

It was our exceptional engineering teams that brought these pioneering and original ideas to life.

This is your chance to join one of the most diverse and innovative departments at British Airways, at a time when we’re re-imagining the way we fly the skies.

The role: Technical Engineer - Cabin TSG

Cabin TSG (Technical Support Group) provides operational technical support to British Airways’ best in class maintenance organisation working in the Maintenance Operations Control department. This is a highly rewarding role which requires a detailed approach and resilience to a demanding workload, supporting the maintenance and repair of aircraft cabins to the high standard expected of British Airways. Given the complexity and variety of work, a successful individual will demonstrate creativity and excellence in engineering to provide solutions to meet our targets in delivering operational performance, customer satisfaction and fleet reliability.

Please note this is strictly a shift based role.  

What you’ll do:

• Prepares and provides Part21 repair documentation to the business to enable our products and aircraft to continue to operate
• Provides on site specialist technical support as required with due regard for safety, technical & regulatory for our maintenance queries
• Analyses and helps our maintenance colleagues with CMM, IPC & AMM queries for the cabins
• Monitors technical performance and develops corrective actions, evaluates industry & customer data
• Supports simplification and process improvement initiatives
• Supplier interface

What you’ll bring to British Airways:

• Project management / prioritisation
• Team player with people skills
• Report and business plan writing skills
• Sound knowledge of BA systems – or ability to learn quickly if external to BA
• Customer driven with communication skills
• Problem analysis / technical decision making
• Self-motivated and able to manage change
• Ability to interpret engineering drawings and manuals
• Uncompromising in safety, security, process and regulatory requirements
• Part M continued airworthiness focussed
• Total advocate for engineering, will go the extra mile for the right result
• Can make tough decisions and think of innovative solutions often under pressure
• Clear and articulate communicator

Your experience:

• Ability to hold CAA / approvals or BA company approvals (Desirable)
• HNC / HND or equivalent in an engineering subject (Essential)
• Recognised Engineering Apprenticeship or equivalent industry experience (Desirable)
• To be able to hold a CCE privilege in Cabin Interiors within 4 months of starting (Essential)

What we offer:

As an airline, we never want to stand still. The same goes for our people. 

We’re committed to upskilling our engineers and providing professional development training so you can progress in your area of expertise. That way, you’ll attain the highest levels of professional achievement as we continue to invest in new technology, equipment, and aircraft.

Training modules are offered through self-study courses, or structured learning programmes, and delivered at our state-of-the-art Learning Academy at London Heathrow.

When you work in an engineering role at British Airways, you’ll be joining a high-performance culture. It’s a time-pressured environment too, but the challenges here are exciting and diverse, and you’ll be part of projects you won’t find anywhere else. That’s what keeps our exceptional colleagues inspired to do their best work. We also offer fantastic rewards, including great staff travel benefits.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.