Heathrow Investigations Manager

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Heathrow Investigations Manager 

An exciting opportunity has arisen to join Heathrow Safety and Security team as a Heathrow Investigations Manager, leading a dedicated Heathrow Safety Investigation Leads,  responsible for delivery of high-quality Safety and Security investigations in a timely manner.

What you’ll do:

You will lead a team of 7 highly motivated and engaged Heathrow Investigation Leads and Heathrow Investigation Support team members representing Heathrow Safety and Security for Terminals 5 & 3 across both Customer and Ground Operation portfolio areas. As an experienced people manager, you will be accountable for the performance and development of the team, whilst promoting a high-performance culture to enable your team to fulfil their full potential. You will be driven to succeed and to inspire the same in others, leading, managing, and motivating the Heathrow Investigations team to manage and deliver high quality safety and security investigations as well as the provision of meaningful data to identify and track trends across Heathrow Operations, contributing to a safe and secure workplace. In this exciting role, you will assure the standard for complex investigations into accidents and incidents related to assets, employees or third parties engaged in the Heathrow operation; ensuring the delivery of coherent, accurate and consistent reports identifying root cause and causal factors to the highest investigative standards and with measurable, achievable recommendations to prevent recurrence. Other areas of responsibility will include identifying trends and driving the application and continuous development of the British Airways safety behaviours by effectively communicating with key stakeholders to promote a Just Safety culture and effective Safety Management System. 

What you’ll bring to British Airways:

Your leadership will champion high engagement levels by creating an empowering work environment where colleagues are recognised for their contributions to safety and security. You'll play a key role in driving and influencing our vision, with outstanding stakeholder management crucial for effective collaboration and promoting the Safety First programme. Substantial operational experience within Heathrow Operations is essential as is the ability to work collaboratively across departments within a change environment. The role requires an ability to hold an airside pass and an airside driving permit.

Your experience:

• Experienced inspirational people leader
• Safety and Security focused
• Previous experience in managing a complex operational environment
• Collaborative stakeholder management
• Effective decision-making capabilities
• Ability to hold Airside Driving Permit essential

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either!

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.