Head of Analytics & Performance Excellence

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far‑flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit.

The role

Head of Analytics & Performance Excellence

As Head of Analytics & Performance Excellence, you’ll lead the development and delivery of analytics‑driven insight and performance improvement across British Airways, helping teams make better, faster and more informed decisions.

This is a senior, hands‑on leadership role. You will work closely with operational, digital and transformation teams, staying close to analytics tooling, data and performance metrics to ensure insight translates into tangible improvements in operational, financial and customer outcomes.

What you’ll do

• Lead the analytics and performance excellence strategy across your area of responsibility
• Build and develop high‑performing analytics and performance teams
• Translate complex operational and performance challenges into analytical approaches and insight
• Work closely with operations and leadership teams to embed data‑driven decision‑making
• Define, track and improve performance metrics and management information
• Ensure analytics outputs are actionable, timely and clearly linked to business outcomes
• Drive continuous improvement through structured performance management and insight
• Balance strategic direction with hands‑on engagement in analytics delivery and tooling
• Align stakeholders across operations, digital, finance and transformation
• Ensure analytics capabilities support long‑term improvement as well as day‑to‑day performance

What you’ll bring to British Airways

• Strong hands‑on experience leading analytics and performance improvement in complex environments
• Practical understanding of analytics tools, data platforms and performance frameworks
• Confidence engaging directly with analysts, data specialists and operational leaders
• Ability to translate data and insight into clear, actionable recommendations
• Strong stakeholder engagement and influencing capability
• Analytical, outcome‑focused mindset with a bias for delivery and impact
• Calm, resilient leadership style suited to performance‑critical environments

Your experience

• Proven experience in senior analytics, performance excellence or insight leadership roles
• Experience delivering analytics‑driven improvement at scale
• Experience working in operational or performance‑critical environments
• Hands‑on experience with analytics and reporting tooling
• Track record of embedding data‑driven decision‑making
• Experience working in large, complex organisations is advantageous

What we offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.