Training Operations Lead

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Training Operations Lead

We are recruiting for a full time and a part time position,

Please note this role is a SHIFT BASED/ 4 on 4 off rota.  Primarily located at the Global Learning Academy, Technical Block C, Heathrow.  Shift times vary from 0600-2200.

As a Training Operations Lead you’ll be joining the Global Learning Academy (GLA), a vital part of British Airways that ensures our people are equipped with the skills, knowledge, and behaviours to deliver exceptional service and operate safely and efficiently. The GLA plays a critical role in maintaining regulatory compliance, supporting operational excellence, and enhancing the learning experience across the airline.

What You’ll Do

As Training Operations Lead, you’ll be responsible for managing the day-to-day delivery of training operations at the GLA. You’ll lead a high-performing team of Training Operations Coordinators, ensuring smooth execution of training logistics and a positive delegate experience.

Your key accountabilities include:

• Providing on-the-day operational oversight and tactical recovery across training areas.
• Supporting the delivery of the GLA Operational Training Plan and liaising with the Operations Planning team.
• Acting as Deputy Building Controller during evacuations and supporting contingency planning.
• Managing delegate issues including failures, resits, and contract terminations.
• Ensuring compliance with CAA/EASA regulations and conducting H&S audits.
• Leading incident meetings and enacting business continuity plans.
• Maintaining classroom standards and ensuring excellent customer experience in GLA facilities.
• Communicating critical updates and collaborating with stakeholders to mitigate risks.

What You’ll Bring to British Airways

We’re looking for someone who:

• Leads by example and embodies BA’s leadership behaviours and values.
• Is resilient, agile, and thrives in fast-paced, dynamic environments.
• Builds trust through inclusive leadership and strong communication.
• Is passionate about learning and making a meaningful impact.
• Demonstrates emotional intelligence and a can-do attitude.

Your Experience

To succeed in this role, you’ll need:

• Proven experience in operational environments
• Strong people engagement and development skills
• Strong people management skills and experience, with people policy implementation knowledge
• Understanding of GDPR compliance and Business Continuity Planning
• Stakeholder management experience

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.