Senior Transformation Strategy and Innovation Manager

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Senior Transformation Strategy and Innovation Manager

At British Airways, transformation isn’t a single project, it’s a constant effort to rethink how we work, connect, and grow. As a Senior Transformation Strategy and Innovation Manager, you’ll work closely with senior leaders across the business to tackle complex challenges, uncover opportunities, and lead the design of initiatives that make a lasting impact. This is a role for someone who can bring insight, structure, and influence to some of the most important decisions we make about our future.

What You’ll Do:

• Work with senior leaders across BA to shape the future of our transformation, using data and insight to identify gaps, risks, and opportunities.
• Lead diagnostic work into complex and large scale strategic problems, using tools like data analysis, process mapping, and stakeholder input to understand what’s really going on and then drive the decision on the solution.
• Coordinate large cross-functional teams to design new initiatives, set clear goals, and support early planning and governance.
• Build a culture of innovation, bringing in new ideas and thinking into BA, from across IAG and beyond and set them on the pathway to implementation.
• Build strong relationships with senior stakeholders, communicate updates clearly through reports and presentations, drive impact and decisions through deliberate strategic communications.

What You’ll Bring to British Airways:

• A structured and deliberate approach to problem solving, with a top-down approach.
• A strategic mindset, with the ability to turn complexity into clarity, and consider the broader implications of decisions.
• Excellent communication and stakeholder management skills, able to use communications to drive impact and take colleagues on the journey.
• Passion for innovation and a drive to explore new ideas that make a difference.
• A high level of ownership and a passion for impact.

Your Experience:

• Proven experience in strategic change and transformation is essential.
• Background in a top-tier management consultancy or equivalent senior role.
• Strong financial and commercial understanding, with the ability to assess business impact.
• Familiarity with innovation techniques, digital tools, and performance frameworks.
• A degree is helpful but not essential if you bring the right experience.

We’re currently recruiting for a number of transformation roles: choose this one if:

• You’re excited about building an innovation first culture and mindset.
• You’re a leader looking for the opportunity to solve complex problems and drive high level decisions.
• Your focus is more on setting and guiding strategy than longer term implementation.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.