Performance Development Executive

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Performance Development Executive - Heathrow Support Team (HST)

This role is for Permanent and Fixed-Term Contract Opportunities.

This is a full-time position only.

Are you passionate about people? Do you want to support, recognise and develop others around you? Our people are at the heart of what we do, this is a unique, exciting opportunity within the Heathrow Support Team to immerse yourself in people support activities to equip our colleagues to excel.

We have five teams within HST: Absence, Compliance, Pass Management, Policy, Right to Request and Recruitment.

What you’ll bring to British Airways:

We are looking for colleagues that enjoy working in a fast-paced environment, are comfortable working to tight timescales and show resilience with the ability to manage varying tasks, as well as being confident using Excel and other Microsoft platforms. In this role you must also be able to deliver difficult and sensitive messages with compassion whilst adhering to relevant corporate policies and procedures.  

If you are comfortable with no two days being the same, excited by the fast-paced buzz of the operation and driven by making things better for people, then this could be the perfect opportunity for you.

Your experience:

We are looking for people with strong written and verbal communication skills. You should be emotionally resilient, an effective listener and empathetic. Prioritisation and organisation are key skills needed. Policy understanding and being able to hold difficult conversations will be required.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.