Flight Dispatch Operations Manager

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Flight Dispatch Operations Manager

An exciting opportunity to work at the heart of the airline within Integrated Operations Control as part of our Flight Dispatch team.

With flights to over 200 destinations and up to 800 daily departures, no two days are the same and the role is key to ensure our Flight Dispatch department is able to respond to the challenges of that day and any longer term initiatives.

What you’ll do:

This role provides day to day leadership of the Flight Dispatch operational team, ensuring consistent delivery and ensures a high performance culture. It plays a critical part in maintaining operational excellence and supports the Senior Manager Flight Dispatch in implementing strategic initiatives. The role ensures that Dispatchers and Duty Manager’s uphold BA’s technical, regulatory and safety standards.

What you’ll bring to British Airways:

You’ll bring a strong blend of operational leadership, technical expertise, and the ability to inspire high performance across a safety‑critical environment. This includes:

• Strong people leadership skills, with proven experience coaching, mentoring and managing performance in an operational setting
• Excellent communication and influencing skills, able to engage confidently with Duty Managers, Dispatchers and senior collaborators across the business
• The ability to make sound, timely decisions under pressure while managing competing priorities in a 24/7 operation
• A deep understanding of Flight Dispatch systems, processes and regulatory requirements, ensuring full compliance with all technical, safety and legislative standards
• Strong analytical capability, using operational data to monitor performance, identify trends and drive continuous improvement initiatives
• A proactive, can‑do approach with the flexibility to adapt to disruption, support your team through change and champion smarter ways of working
• The ability to see the bigger picture, translating strategic priorities into clear operational direction for your team

Your experience:

You’ll already be an experienced leader with a strong grounding in an Operational environment. We’re looking for someone who brings:

• Significant experience in operations management within a safety‑critical aviation environment, including operational decision‑making and regulatory compliance
• Proven ability to lead high‑performance teams, including coaching, development and performance management of operational colleagues
• Strong knowledge of aviation safety standards, regulatory frameworks and industry procedures
• Experience working with complex operational systems and using real‑time data to support decision‑making and performance monitoring
• A track record of driving operational improvements, embedding standards and influencing stakeholders across internal and external partners

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either!

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain