Delivery Manager, Offer & Order Solutions

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far‑flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit.

The role

Delivery Manager, Offer & Order Solutions

As a Delivery Manager withinOffer & Order Solutions (OOS), you’ll play a pivotal role in ensuring the effective, predictable and transparent delivery of products, propositions and capability enhancements across our airline commercial platforms.

Working at the intersection of business, product and technology, this role is critical in managing demand, capacity, planning and execution across complex initiatives, while driving strong delivery performance, team cohesion and continuous improvement.

What you’ll do

Agile delivery & planning

• Manage the end‑to‑end flow of demand into Offer & Order Solutions, ensuring work is correctly triaged, sized, prioritised and captured
• Refine processes and feedback loops between OOS and E&P enablement, ensuring OOS fully supports the product development lifecycle of external demand and dependencies
• Support alignment between business priorities, product strategy and technical execution
• Partner with Product Managers and Product Specialists to translate priorities into realistic, capacity‑aligned delivery plans
• Lead agile planning and delivery ceremonies including PI planning, sprint planning, stand‑ups and cross‑team coordination
• Provide agile coaching and delivery support to teams

Governance, quality & risk management

• Track, report and act on delivery performance KPIs including predictability, throughput and dependency risk
• Act as the central point of visibility for delivery across the department
• Provide clear, intuitive status reporting at all levels
• Proactively identify and manage delivery risks, blockers and cross‑team dependencies
• Own PTR management, problem management and incident support from identification through to resolution
• Conduct quality reviews of outputs including artefacts, configuration and integrations

Process, interfaces & reporting

• Design and embed effective OOS workflows, ways of working and engagement models
• Define and manage support and helpdesk processes, ensuring effective triage and task allocation
• Own portfolio tooling, reporting structures and documentation standards
• Act as a key interface between OOS, E&P Enablement, Revenue Management, Channels, Distribution & Payments, and technology partners
• Lead data and reporting initiatives across the department, supporting KPI definition, visualisation and cascade

What you’ll bring to British Airways

• Strong experience in Agile delivery environments (Scrum, SAFe or similar)
• Proven ability to manage complex delivery backlogs, demand pipelines and dependencies
• Confidence using delivery KPIs and flow metrics to guide decision‑making
• Excellent facilitation skills across planning, alignment and retrospectives
• Strong stakeholder management across business, product and technology
• Highly organised, structured and calm in the face of competing priorities
• A collaborative, outcome‑focused mindset with the confidence to challenge constructively
• Ability to lead through influence rather than hierarchy

Your experience

• Experience in a Delivery Manager, RTE or similar agile delivery leadership role
• Experience working in large, complex technology environments with multiple stakeholders
• Demonstrated experience driving improved structure, governance and process management
• Experience in airline commercial systems, PSS or travel technology is strongly preferred
• Line management or mentoring experience
• Agile certification desirable but not essential

What we offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.