Airport Duty Manager - Gatwick

This is your chance to become part of the newest airline within the British Airways family. 

BA Euroflyer was launched in 2022, serving a short-haul network of some of Europe’s most popular destinations from London’s Gatwick Airport. 

It’s an exciting and fast-paced life when you’re working in one of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Euroflyer is yours to make.

This is an airline where you’ll be able to create a real impact, right from the moment you join us.

The role:

Airport Duty Manager - Gatwick

Ground Operations at Gatwick Airport sits at the heart of our airline’s daily performance, ensuring that every flight operates safely, compliantly, and on time. The Airport Duty Manager is part of a visible, on-site leadership team responsible for overseeing the end‑to‑end ground operation for both BA Euroflyer and BA Mainline flights at Gatwick.

This department plays a vital role in protecting our customers’ experience and the airline’s reputation by coordinating operational delivery, managing disruption, ensuring safety and regulatory compliance, and working closely with a wide range of internal and external stakeholders. Strong decision‑making, leadership under pressure, and a focus on continuous improvement are essential, making the Airport Duty Manager function a key contributor to the success and resilience of our operation.

What you’ll do:

• Lead the on‑the‑day delivery of BA Euroflyer and BA Mainline ground operations at Gatwick, ensuring a safe, compliant, and punctual operation.
• Provide visible, on‑site leadership across the operation, including during periods of disruption, coordinating effective responses with internal teams and external stakeholders.
• Conduct routine operational checks, inspections, and complete required checklists in line with company standards and regulatory requirements.
• Act as a key decision‑maker during operational challenges, protecting the customer experience and overall business performance.
• Maintain effective relationships with our ground handler GGS, and other service providers to support operational readiness and compliance.
• Promote a strong safety culture and ensure adherence to BA and BA Euroflyer policies, procedures, and industry standards.

What you’ll bring to British Airways:

• Strong operational decision‑making skills, with the ability to lead confidently during both routine operations and periods of disruption.
• Proven ability to manage safety, compliance, and operational standards in a fast‑paced, regulated environment.
• Clear and effective communicator, able to engage positively with colleagues, senior leaders, airport authorities, and external suppliers.
• Calm, resilient, and pragmatic under pressure, with the confidence to make timely, risk‑based decisions.
• Strong leadership presence, demonstrating visibility, accountability, and professionalism on the operation.
• Sound judgement with a customer‑focused mindset, balancing commercial priorities with safety and compliance.
• Organised and detail‑focused, capable of completing inspections, checklists, and operational reporting accurately.
• Positive role model for safety culture, operational discipline, and teamwork.
• Flexible and adaptable, with the ability to work shifts and respond to changing operational demands.

Your experience:

• Proven experience in airport or aviation ground operations, ideally within a complex, multi‑stakeholder environment.
• Demonstrable experience of leading on‑the‑day operations, including managing disruption and making time‑critical operational decisions. 
• Strong working knowledge of safety, compliance, and regulatory requirements within an aviation or similarly regulated industry. 
• Experience of working closely with internal teams and external service providers to deliver operational performance and customer outcomes.
• Ability to work flexibly across early, late, weekend, and peak operational periods to provide visible leadership presence at the airport.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. You will also receive many other perks such as Voluntary Private Healthcare, Cycle to Work, Electric Car Scheme, BA Euroflyer Pension Scheme, Free Eye Test, Access to Perks at Work, Travel Industry discounts and many more!

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.