BA Cityflyer Charter & Planning Associate

BA Cityflyer is an airline with a difference. Yes, we’re part of the British Airways family and take great pride delivering the same impeccable customer service. However, we also do things in our own, unique way.

We serve a business and leisure market from London City, a single-terminal airport just east of Canary Wharf. It’s a place where you’ll really get to know your colleagues and become part of a close-knit team.

You might also get to know our customers too, some of whom fly with us weekly, or even daily. In fact, our diverse and dedicated team really feel like they’re part of a family when they join us.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Cityflyer is yours to make.

This is an airline where your original personality and skills will really shine through.

The role: Charter and Planning Associate

Salary range depending on experience: 

• £34,860 to £38,730 (Manchester)
• £38,700 to £43K (London City Airport)

You’ll be part of the Charter and Planning team within BA Cityflyer’s Commercial & Customer directorate, supporting a varied and fast-moving area of the business.

You'll play a key role in delivering charter operations, working at the exciting interface between customers, commercial planning and airline operations, where no two programmes or days are the same.

You'll support the end‑to‑end planning and delivery of charter programmes, helping to ensure flights are operationally ready, compliant and delivered in line with customer and business requirements, while gaining broad exposure across internal and external stakeholders.

What you’ll do:

• Support the planning and delivery of ad hoc and series charter programmes for BA Cityflyer, with occasional support to BA Euroflyer.
• Coordinate charter set‑up and readiness activity, including ground handling, catering, operational systems and charter documentation.
• Act as a point of contact for charter queries, managing inboxes and responding to availability requests, while supporting pricing, quoting and contracting activity.
• Ensure timely and accurate communication of charter information, including pre‑departure briefings, manifests and special requirements.
• Work closely with Operations, Ground Operations, Air Operations, Catering and other stakeholders to ensure safe, compliant and efficient charter delivery.
• Support financial, operational and regulatory governance, including documentation and permit activity where required.
• Contribute to project and improvement activity across the Commercial & Customer team and provide out‑of‑hours support on occasion.

What you’ll bring to BA Cityflyer:

• Strong organisational skills with excellent attention to detail.
• Clear, professional communication skills, able to adapt style for different stakeholders.·
• A proactive, solutions‑focused approach in a fast‑paced operational environment.
• Confidence working independently while collaborating effectively as part of a wider team.
• Commercial awareness, with the ability to balance customer requirements, cost and revenue considerations.
• A continuous improvement mindset and a strong sense of ownership for delivery.

Your experience:

• Experience working with multiple stakeholders.
• Strong working knowledge of Microsoft Office tools, particularly Excel, PowerPoint and Word.
• Previous experience of working within an airline or aviation charter, planning, operations or commercial function is desirable.
• Knowledge of the airline/charter business/tour operations industry is desirable.
• Sound understanding of pricing structures within an airline environment is desirable.
• Knowledge of airline scheduling processes and systems is desirable.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At BA Cityflyer we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA Cityflyer as we continue to connect Britain with the world and the world with Britain.