Customer Service Clerk - Chennai (Part-Time)

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Customer  Service Clerk - Part Time

Provide excellent customer service to BA customers at the airport by displaying BA Brand Behaviours and service hallmarks. Ensure delivery of seamless customer experience while delivering functions including check in, arrivals and departures.

What you’ll do:

• To work in a multi-functional and dynamic environment.
• To be fully conversant with all aspects of service delivery functions including check in of departing customers, receiving customers on arrival and handling mishandled baggage process.
• To be an active team member positively promoting the BA image.
• To deliver BA products in a professional and efficient manner.
• To be able to liaise with third party efficiently.
• To ensure strict adherence to the safety and security procedures and standards of British Airways.
• To assist customers in the event of delays and disruptions by proactive communication and interaction.
• To effectively deal with overbooking including offloading and downgrading by offering alternates.
• Be conversant with handling of revenue, revenue documents like excess baggage and Airport Upgrade apart from reservations, fares and ticketing procedures and generation of ticket sales. Report.
• Operate efficiently in a highly pressurised environment.
• Become conversant with all relevant procedures/formalities.
• Project BA professional image at all times.

What you’ll bring to British Airways:

• Graduate with evidence of above average academic and extra curricular achievement
• Fluent in written and spoken English
• A real awareness of the role of Customer Service function
• Fluency in local language is desirable

Your experience:

• Communications skills
• Team player
• Customer focused
• Logical and quick learner
• Ability to work under minimal supervision within defined guidelines
• PC literate with knowledge of Word/Excel
• Proven Interest in customer service functions.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.