Worldwide Airports - Duty Operations Team Manager

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Team Manager - Worldwide Airports Duty Operations

This exciting new role as part of the Worldwide Airport directorate, responsible for over 200, our Worldwide Airports directorate plays a pivotal role in delivering the daily British Airways operation 24 hours a day, 365 days a year. Ensuring the highest standards of safety, service and operational excellence for our customers and teams.

Please note, this role is not approved for an international assignment.

What you’ll do:

You will be responsible for managing and leading the WWA Duty Operations Manager team (x6). Accountable for  the development and continuous improvement of standard operating processes to support the wider WWA operational teams with the punctual delivery of the daily operation. Ensuring that the recently introduced WWA Duty Operations Manager team continues to excel to support our airports and customer both in regular and irregular operations. You will work to ensure that your team are punctuality focused, working to deliver a performance focused culture within the team. 

You will work closely with key stakeholders across WWA, including members of the WWA leadership team and airports to support any on-going performance plans whilst also ensuring any response to irregular operations is effective and timely. You will work closely with key stakeholders across the Global Operations IOC, ensuring a collaborative approach and effective channels of communication, whilst representing the WWA directorate as required. 

As team manager you will also be the key point of contact for the Global Operations Business Resilience team, undertaking accountability of the WWA compliance with the corporate crisis management response. You will be an active member of the WWA CMT roster, whilst ensuring oversight of this roster and being accountable for the processes and procedures that support the WWA crisis management response, in conjunction with the Global Operational Business resilience team. 

What you’ll bring to British Airways?

• Ability to work with ever changing demands and plan activities around conflicting priorities
• Strong people management , coaching and leadership experience 
• High levels of resilience 
• Strong planning and organisational skills 
• Digital mindset

Your experience:

• Proven experience in people leadership
• Operational Experience in an Airport environment and excellent understanding of airport processes
• Experience in a customer focused environment
• Track record of  successfully working in team based environments

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.