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Resource Allocation Executive

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Reference 9756 Closing date 23/9/2024 Brand British Airways Career area Customer Service Contract type Permanent Full Time Location Heathrow Airport, London Download job description


As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Resource Allocation Executive

In this exciting, fast-paced role as part of Heathrow Delivery, you will be responsible for ensuring you deliver the right resource at the right time with the right skills in order to effectively and efficiently cover the commercial programme. Working as part of a multi-skilled team carrying out world-class allocation at London Heathrow, you will be accountable for the delivery of robust operational allocation plans that meet the requirements of the operating schedule, whilst proactively solving problems, maintaining resilience, and communicating with multiple stakeholders. As part of this role, you will influence operational performance through the allocation of operational resources, playing a vital part in delivering a safe and punctual operation for our customers and colleagues.

We are recruiting for our specialised teams who allocate resources across the whole of the Heathrow operation, including our customer-facing areas and our colleagues working at aircraft side.

What you’ll do:

Be an integral part of the team, communicating with stakeholders across Heathrow to deliver a safe and punctual operation.

Provide clear direction and vision to promote efficiency amongst colleagues and improve operational resilience.

Shift based covering 24/7, 365 days per year.

What you’ll bring to British Airways:

We are looking for someone to be part of a team, able to work well with others, confident in their ability and the positive impact they have on others to deliver a better BA and exceptional service to our customers.

Your experience:

  • Must be able to hold an airside pass
  • Supervisory experience, maintaining oversight of performance targets within large teams
  • Experience of working in an operational environment
  • Experience of using advanced software and digital tools
  • Aviation background (desirable)

You must have completed 6 months in your current role before applying (internal candidates only).

Permanent and Secondment opportunities are available

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.

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