Quality and Standards Lead

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Quality & Standards Lead

You will support the Quality & Standards Manager to oversee regulatory compliance and industry standards within the Global Operations Integrated Operational Control Centre as well as ensuring co-ordination of safety performance data and safety investigations that contribute to a safe and secure operation.

What you’ll do:

• Conduct safety investigations in line with our Corporate Safety and Security Standards
• Analyse safety performance data to identify risks and/or recommendations for continuous improvement
• Develop risk action plans to manage identified risks within BA Global Operations
• Collaborate with Central Safety and Flight Operations teams to ensure compliance is maintained.
• Conduct internal audits to ensure regulatory compliance within Global Operations Integrated Operations Control Centre.
• Administer data for safety and quality meetings

What you’ll bring to British Airways:

• Strong understanding of aviation safety operational procedures and processes
• Excellent written and verbal communication skills
• Ability to engage and influence others
• Strong knowledge of safety, security and environmental requirements and legislation
• Ability to work collaboratively across Directorates in a regulated environment
• Proactively plan projects to achieve deadlines without supervision
• Ability to interpret safety data and identify potential areas for standards improvements

Your experience:

• Experience in airline operations
• Working with interpreting technical standards
• Working in a safety critical environment
• Auditing experience (desirable)
• Experience working with Safety Management Systems

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities