As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Product Specialist - Next-Generation Offer & Order Management
Join the heart of BA's transformation to Modern Airline Retailing, where we are redefining what and how we sell, streamlining the customer experience, and phasing out decades-old technology that has constrained us for too long.
This pivotal role offers the chance to shape and deliver a state-of-the-art Offer & Order Management System in partnership with Amadeus. You'll ensure the technology architecture aligns with our commercial goals and provides value to BA iteratively and swiftly. As part of a strong, dynamic, and capable team, you’ll be instrumental in shaping the next generation of airline technology.
What you’ll do:
- Collaborate with teams across BA, including Revenue Management, Nexus, Distribution/Payments, Finance, and others, to define and refine technology requirements.
- Partner with internal stakeholders and Amadeus to develop and refine the roadmap for the next-generation OOMS, ensuring we realise business value early.
- Plan and manage the transition from legacy systems to modern infrastructure with internal stakeholders and Amadeus, maintaining business continuity throughout.
- Leverage your expertise to identify and manage interdependencies between systems, processes, and people, ensuring seamless integration into BA’s ecosystem.
- Serve as a key BA representative and point-of-contact for Offer & Order Management both internally and externally.
- Monitor and manage vendor performance, ensuring the OOMS delivers expected commercial value and operational reliability in line with delivery milestones.
- Engage with industry forums like IATA to stay current on advancements, keeping BA at the forefront of airline retailing.
- Act as Revenue Management’s lead during platform rollout, ensuring timely delivery and alignment with BA’s overall transformation objectives.
- Ensure adherence to BA’s compliance, risk, and security standards.
What you’ll bring to British Airways:
- A results-focused mindset, adept at balancing strategic vision with hands-on delivery.
- Exceptional collaboration, prioritisation, and planning skills.
- Strong commercial acumen with a keen eye for detail and emerging trends.
- Adaptability to thrive in a dynamic environment, driving innovation and challenging the status quo.
- Excellent problem-solving skills and the ability to support decisions with solid data and analysis.
Your experience:
- Extensive expertise in airline commercial infrastructure, particularly PSS and related systems.
- Knowledge of modern retailing capabilities, such as bundling, upselling, and personalised offers.
- Solid understanding of airline Revenue Management and distribution principles.
- Proven experience with airline technology providers, delivering both commercial and customer benefits.
- Familiarity with Agile methodologies and a history of contributing to technology-driven transformation projects.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
