A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role: Offer & Order Transformation Manager
Join our dynamic Commercial team at British Airways as Offer & Order Transformation Manager, leading the way in Modern Airline Retailing. This pivotal role is responsible for shaping the airline’s business transformation plan, defining the changes required to BA’s business capabilities and processes to transition into the future of airline retailing.
What You’ll Do:
- Lead a team that defines the transformation plan for Modern Airline Retailing, ensuring business value is unlocked as quickly as possible.
- Work closely with key commercial decision-makers to document the current and future state business capabilities.
- Ensure that the transformation plan spans across all materially affected areas, including products, propositions, services, channels, and the removal of legacy artefacts.
- Collaborate with stakeholders across BA’s business units to map out a viable transition plan, identifying the changes needed by impacted departments for a successful transition to 100% Offer & Orders
- Work iteratively with BA/Amadeus Nevio solutioning teams and Lead Architects to align the business transition with the technology transformation roadmap.
- Anticipate dependencies and challenges, leveraging expertise in airline commercial systems to steer strategic conversations between business and technical teams.
- Design and implement a framework for stakeholder engagement, ensuring a structured and efficient approach to transformation.
- Develop a decision-making framework to facilitate the approval of key business changes at senior levels.
- Identify interdependencies between business and technology transitions, ensuring alignment within the logical architecture and development roadmap.
- Coach and mentor your team, fostering an environment of continuous learning and strong stakeholder management.
What You’ll Bring to British Airways:
- Passion for airline retailing transformation and the ability to challenge the status quo with innovative, out-of-the-box ideas.
- Exceptional stakeholder management and the ability to navigate complex relationships.
- Strong problem-solving skills and a mission-driven, proactive approach.
- Ability to lead teams through ambiguity, ensuring strategic focus while maintaining hands-on delivery where required.
- A structured and data-driven mindset, with a commitment to delivering measurable outcomes.
Your Experience:
- Expertise in airline commercial infrastructure, including PSS and PSS-dependent systems.
- Experience within an airline or airline technology provider.
- Familiarity with modern airline retailing, Revenue Management techniques, and airline distribution principles.
- Strong and evidenced background in complex Change Management, delivering substantial commercial and customer-focused transformations.
- Experience leading Agile teams and managing complex, cross-functional projects.
This is your chance to be at the forefront of airline transformation, shaping the future of British Airways’ retailing strategy. If you’re passionate about driving innovation, leading change, and delivering outstanding business outcomes, we want to hear from you.
Apply now and be part of the journey!
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
