LGW Performance Improvement & Partnerships Manager

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: LGW Performance Improvement & Partnerships Manager

FIXED TERM CONTRACT (18 Months)

This role will sit in the Worldwide Airports team; a global team responsible for all mainline Airports Operations (outside of LHR), as part of the Operations Directorate. The MEAAP & LGW team comprises of 30 airports with 200 colleagues from London Gatwick to Sydney. We pride ourselves on our culture of empowerment, diversity and fun!

A dynamic and exciting role, you will be accountable for driving improvement to the British Airways’ mainline operation and customer experience at our London Gatwick hub. You will create and implement a strategic vision for LGW mainline to deliver exceptional safety, operational and customer performance

You’ll play a critical role in the leadership team, ensuring safety, operational performance and cost measures are met and developing joint innovative ways to further optimise cost and performance

You will have a firm eye on the future, understanding how trends and developments will influence and evolve the travel experience. You will be an expert in airport operations, and grow with making things better for our customers and our colleagues.

Please note, this role is not approved for an international assignment.

What you’ll do:

• Accountable for driving improvement to LGW mainline performance ensuring the highest standards of safety, security and compliance are maintained; including adherence to all applicable regulatory structures and processes, all of which contribute to BA’s safety management system.
• Develop the operational strategy for LGW mainline and working with the BA LGW Airport Manager (APM) and Head of Operations BA Euroflyer to implement.
• Establish and maintain appropriate governance of LGW mainline operational, safety, customer experience and financial performance
• Uses analytical and visualisation tools to derive data insight and support decision making
• Drive synergies where appropriate between mainline operation and Euroflyer team, ensuring WWA initiatives are tactically translated into local delivery
• Ensure our suppliers deliver to the expectations of the business, and follow up on performance as necessary, pursuing rectification measures where required
• Identifies and implements improvements to the LGW mainline customer journey and operational performance
• Leads operational readiness prior to each season and works with network planning to ensure a manageable operation for future seasonal planning
• Develops the LGW Mainline BP with Finance, identifying and delivering any initiatives throughout the life cycle of the BP. Responsible for ensuring the BP is updated on a regular basis.

What you’ll bring to British Airways:

• Comprehensive understanding of airport operations interfaces and how to deliver performance metrics across complex operations, both above and below wing.
• Extensive airport operations experience and commercially astute
• Strong change leadership skills
• Experience of leading sophisticated and diverse programmes of work
• Able to forecast and predict future challenges to embed a non-reactive, delivery led culture.
• Strong cross team working & collaboration skills, able to build and develop excellent cross-departmental relationships.
• Excellent interpersonal, influencing skills in a range of different scenarios.

Your experience:

• Airport operations expertise
• People Leadership
• Change Management
• Demonstrated safety and security awareness

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.