BA Euroflyer - Airport Duty Officer

This is your chance to become part of the newest airline within the British Airways family. 

BA Euroflyer was launched in 2022, serving a short-haul network of some of Europe’s most popular destinations from London’s Gatwick Airport. 

It’s an exciting and fast-paced life when you’re working in one of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Euroflyer is yours to make.

This is an airline where you’ll be able to create a real impact, right from the moment you join us.

The role:

Airport Duty Officer - Permanent Full Time

Provide operational support to the airport duty manager and support our ground service provider in delivering a punctual, safe and reliable operation.

What you’ll do:

• Providing the Airport Duty Manager with data gathered from visual inspections / audits
• Provide information for the ADM to utilise resource effectively
• Perform eSocc/ QAI inspections
• Enable PTS delivery throughout the operational flow, e.g. from check-in all the way to final departure
• Supporting the Airport Duty Manager with supplier relationship meetings ensuring all insights are taken away for collaborative working
• Conduct ad-hoc checks/inspections at LGW
• Perform & take ownership of PCI compliance at LGW
• Conduct daily flight file checks, training record review and delay codes mitigation
• Proactive issue resolution to minimise disruption and maintain a punctual and safe operation
• Effective communication and collaboration with ADM and key stakeholders to ensure alignment on the operation
• Timely and accurate data reporting to support performance improvements
• Promotion and leadership of BA’s safety and security culture

What you’ll bring to British Airways:

• Able to coordinate internal and external stakeholders to ensure business needs are met
• Able to quickly build effective relationships at all levels and across a broad mix of cultures
• Strong communications skills with the ability to present information clearly
• Able to travel to locations throughout Europe when required to support wider ground operations team.
• Hold a full driving licence (Desirable)

Your experience:

• Experience of working at supervisory level in an operational area within the aviation/airline industry. (Desirable)
• Experience in safety reporting (Essential)
• Knowledge of BA-specific policies and procedures (Essential)
• Experience in driving operational improvements and work toward agreed targets (Essential)
• Knowledge of MS Office applications and experience of analysis using Excel, producing reports and presentations, etc.(Essential)

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Br