Apprentice - Customer Service

Duration:  24 Months

Salary: £16,916

Location: London Heathrow

Application Closing Date:  9 December

Start Date:  July 2025

The Programme

Working on varied shifts in Customer Service at Heathrow, you’ll take on duties across the team – from check in and flight connections to arrivals and premium areas. Your helpful, welcoming personality will equip you to meet, greet, deal with queries and be a true ambassador for our brand. The role will give a phenomenal insight into the entire customer journey. We can promise that most days will be anything but ‘every day’, especially with so many different customers to meet and colleagues to support in our every-changing industry.

Throughout the programme, you’ll study towards the Aviation Customer Service Operative apprenticeship.

About You

We are looking for a strong communicator with a passion for people, a self-starter and the ability to prioritise, organise and take action ‘in the moment’. English and Maths GCSE at grade 9 -4 (A*- C) is desirable but not crucial.

Because this role is customer-facing, you’ll wear the British Airways uniform. Our uniform guidelines must be adhered to which includes no visible tattoos or body piercings.

You must be a minimum of 17 years old to apply.

What's in it for you?

Looking to join our apprenticeship scheme? You won't be disappointed. Recently being ranked 18th in the Rate My Apprenticeship Top 100, we can't wait to welcome you into the British Airways family.

We have many benefits for apprentices at British Airways, here are a handful to showcase the diversity of our apprentice community:

• Increase in salary after you have completed the first year of your apprenticeship, if completed in line with your development objectives
• Part of our apprentice network and community, with the opportunity to engage with apprentices from all schemes in the business and learn from former apprentices
• Involvement in our bold sustainability vision, volunteering an active role to champion specific community groups including LGBTQ+ 'Flying Proud' and ethnic minority network 'BeMe'
• Involvement in Community Investment programmes, taking part in fundraising challenges for partnership charities, supporting causes close to your heart
• Volunteering in schools and colleges sharing personal experiences to inspire, empower and mentor students and support their potential to gain employment in the industry we love
• Access to heavily discounted flights to globe trot, and a generous annual leave entitlement to turn your bucket list into reality

Further Information & Next Steps

We are delighted you are considering applying! Here’s some more information you may need about the application process:

• All sections of your application need to be complete, including all online tests, by the deadline given
• Due to high volumes of applications, you may only apply for one apprenticeship programme. We would recommend for you to read about each apprenticeship scheme before applying as only your first application will be considered
• If you are successful with your initial application, you will be invited to complete a short video interview within a given timeframe
• Across all stages of the application process, if you fail to submit by the deadline, your application will be automatically withdrawn

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.  

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Timelines for this recruitment process

• Initial applications open between 4 November – 9 December but may close earlier if volumes are high
• If your initial application is successful, you will be invited to complete a video interview in January
• If your video interview is successful, you will be invited to a face to face Assessment Centre which will take place in March 2025

For more information about our Customer Service Apprenticeship scheme click here: https://careers.ba.com/apprentices-customer-service