British Airways - Customer Services

If you want to learn how to deliver exceptional customer experience, there’s no place better than British Airways. With customer care going way beyond a smiling face at the ticket desk, we’ve made sure our Apprenticeship deals with every aspect too.

Qualifications

Qualification

Level 2 - Aviation Ground Operative, Intermediate Apprenticeship equivalent to 5 GCSEs A* - C (9-4)

Location

London Heathrow

Duration

Two Years

About the programme

Working across the whole of Heathrow Customer Service –from Check in and Connections to Arrivals and Premium areas – you’ll get a real insight into the whole customer journey. Interacting with a diverse range of British Airways colleagues, and customers from all walks of life, your day will be anything but ‘every day’. Working in shifts with some of the best in the business, you’ll meet, greet, deal with queries and be a true ambassador for our brand.

With so many customers coming through Heathrow every day, it’ll be fast-paced and challenging too. But with your natural adaptability, not to mention your passion for customer service, you’ll also find it deeply satisfying and a fantastic platform for a British Airways career.

To get you off to the best possible start, we’ll make sure you’re up to speed with full training, before putting you in the highly experienced hands of our welcoming, friendly team. And if that wasn’t enough, we’ll also support you as you work towards an Intermediate Apprenticeship (level 2) as Aviation Ground Operative.

The role

Respectfully and sensitively deal with customers to identify needs and issues
Use in-depth knowledge of British Airways products, services, policies and systems to provide solutions
Focus on service excellence, safety and security
Be an ambassador for the British Airways brand
Build relationships with customers, as well as colleagues within your team and the business