Key Account Manager- Chennai

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Key Account Manager – Chennai

Join British Airways as a Key Account Manager and play a pivotal role in driving our success across India. You’ll be responsible for managing a portfolio of corporate and trade partners, building strong relationships, and delivering revenue growth through innovative account strategies.

What you’ll be doing

• Build deep partnerships with key corporate and trade accounts to maximise revenue and share.

• Analyse data and market insights to shape commercial strategies and identify growth opportunities.

• Negotiate and implement bespoke deals that deliver value for both BA/IB and our partners.

• Identify and pursue new business, while upselling across the existing customer base.

• Deliver impactful account reviews, training sessions, and events — both face-to-face and digitally.

• Act as the voice of BA/IB in the market, ensuring strong collaboration with partners and joint initiatives.

What you’ll bring

• Proven ability to deliver revenue growth through account management or field sales.

• Strong commercial acumen and confidence in data-driven decision making.

• Excellent communication, influencing, and negotiation skills.

• Digitally savvy — experienced with CRM, digital sales, and engaging audiences remotely.

• Resilient, proactive, and able to thrive in a fast-paced, self-directed environment.

• Experience of building relationships in a multicultural business setting.

Your background

• 3+ years in field sales managing trade or corporate accounts or 5+ years in an airline operating environment.

• Language skills relevant to the market are a plus.

Why join us? At British Airways, you’ll be at the forefront of transforming the way we serve our customers in a fast-changing market. We offer the chance to work in a dynamic team, represent a global brand, and shape meaningful partnerships that drive real business impact.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.