Turnaround Coordinator - BLR

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: TURNAROUND COORDINATOR

Effective co-ordination of the suppliers and contractors engaged in the functions involved with the aircraft turnaround. Act as the key liaison with all operational agencies including crews on issues arising, ‘owning’ the aircraft and carrying out the role of a safety champion during the turnaround. Jointly with line manager own and manage customer service and ground handling activities to ensure delivery of a safe, secure and punctual aircraft turnaround, acting as the focus for safe processes and procedures.

What you’ll do:

Manage and co-ordinate all the operational activities for the turnaround to achieve a safe and secure, punctual departure. Brief GHA team leaders regarding requirements for each movement and own all safety engagements on station. Ensure activity sequence matches station Precision Time Schedule with all activities delivered within the agreed engagement times.

Ensures all applicable corporate procedures and processes are delivered within SLA standards of performance and compliance limits as per UK CAA & local requirements. Liaise with and between internal/external teams and departments to inhibit discrepancies in task sequence/ performance.

Investigate/report on any incidents/accidents as laid down in the Ground Ops Manual, which encourages all staff to report all ground incidents/accidents immediately with corrective actions to be taken to prevent recurrence.

Coach, mentor & support frontline customer services team in development of appropriate skills for service delivery, behaviours and performance.

Support CS Duty Managers in delivery of corporate self-audits as per schedule, monitor any failure to 
maintain BA standards until rectified.

Act as the Senior Reporting Official on shift should there be any kind of emergency or incident and ensure thorough knowledge of SERP, Business Continuity Plans and exercises.

What you’ll bring to British Airways:

Strong safety focus
Self-motivated and ability to motivate a team
Sound knowledge of CLC Hub/Spoke procedures
Ability to work under pressure and influence change in a difficult environment
In-depth knowledge of tasks associated with the turnaround
Use of performance data to measure and improve business results

Your experience:

Knowledge of tasks associated and activities with the turnaround
Previous experience of working in an operational ramp environment (essential)
Understanding of essential systems –JFE / FICO / Ops Dashboard / Safety Management Systems (desirable)
Understanding of BCP and Emergency Procedures
Use of performance data to measure and improve business results

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either!

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britai