Key Account Manager Canada

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Key Account Manager Toronto. This is a remote role with extensive duty travel requirements.

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of the modern world.

If you're a successful account manager with have outstanding customer focus and you're looking for your next career step, we'd like to hear from you. At British Airways you'll join a fast paced and vibrant commercial team, offering a fresh approach to grow accounts for British Airways and Iberia. The aviation industry is sophisticated, challenging and offers huge scope for career growth and you will have plenty of opportunity to acquire new experience and skills as we transform our business.

Following the extended challenges of the global pandemic, we're building our business back even stronger than before and you can play a key role. It's a hugely exciting time to join us, our industry has changed, our customers and the way they do business has changed. We're adapting to meet these needs and you could be at the forefront of our sales workforce.

What you’ll do:

Accountabilities:

• Deliver revenue by understanding customer needs and matching to relevant products
• Analyse data and use insights to drive revenue generating/share shifting actions
• Deep penetration of decision-making unit in accounts to expand influence map
• Conduct high touch performance reviews to drive deal performance via face to face
• Negotiation of tailored deals, implementing SMA activities
• Leverage waiver and favour budget allocation to improve return of investment
• Sourcing new business opportunities
• Upsell opportunities to existing customer base
• Delivery of face to face and digital conferencing/training
• Proactively source market intel and insights and feedback
• Build and complete high touch account development plans for portfolios
• Strengthen relationships by acting as a touchpoint for escalation of issues or waiver/favour initiation
• Face of BA/IB to the market, and represent the views from market
• Representation for BA/IB and collaboration with joint partners
• Promote, educate and drive NDC adoption across market

What you’ll bring to British Airways:

As an experienced CRM, (ideally with Salesforce) with particular experience within the Canadian Trade and Agency industry, you'll lead some of our top Leisure partners & agencies. Working alongside our Atlantic joint business partners including American Airlines, you'll demonstrate your strategic mindset to meet and exceed our revenue targets. You'll have a passion for delighting customers and you'll use multiple channels to understand interactions and deliver a truly customer focused service. Airline and or travel proven experience is highly desirable.

Skills / Capabilities

• Digitally minded - demonstration of utilizing digital selling and other innovative ways of working to achieve revenue targets
• CRM management
• Engaging audiences via remote live events, etc.
• Sophisticated communication, negotiation and influencing skills
• Excellent communication
• Strong work ethic
• Drive and ambition needed to exceed targets
• Ability to work in self-directed, fast-paced environment
• Ability to evaluate data and metrics successfully to ensure focus on commercial opportunities (essential)
• Demonstration of utilising digital selling and other innovative ways of working to achieve revenue targets
• Experience of building productive working internal and external relationships in a multicultural hub-based environment

Your experience:

• Minimum of 2 years account management or equivalent commercial experience (desirable)
• CRM experience
• Airline or Travel Agency Sales experience preferred
• Language relevant to the market served (French-speaker preferred)

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain