Transformation Manager –Centre of Excellence

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

To drive the smooth delivery of BA’s transformation portfolio, by providing essential Centre of Excellence services. This includes coordinating governance, delivering in-depth analysis and insights, developing and optimising tools, promoting standard processes, and drive a culture of transformation through capability building and impactful transformation engagement plans.

What you’ll do:

• Ensure the Transformation leadership have visibility of the overall portfolio, including all initiatives and associated important metrics through the Transformation tool.
• Enhance and refine Transformation Office procedures and processes, using the best methodologies in key areas such as prioritisation, planning, risk and dependency management, and assurance.
• Align with the strategy and direction for Transformation Office data and analytics by extracting relevant data, designing dashboards, sharing business insights, and automating solutions.
• Develop deep expertise in Transformation datato ensure that data used for reports, analytics, and insights is accurate and reliable.
• Maintain and improve Transformation tools and uphold data quality standards.
• Provide day-to-day support and guidance to Transformation tool users on processes, procedures, and services.
• Communicate key insights clearly and optimally to stakeholders.
• Investigate and resolve issues collaboratively, using structured iterative approaches such as requirements workshops.
• Assess the broader impacts of decisions and their alignment with the business plan.
• Challenge and influence decision-makers within the business area to drive optimal outcomes.
• Lead your own portfolio of work with outstanding project and time management practices, operating independently.
• Drive the engagement and a culture of Transformation across BA, developing effective & innovative engagement plans and impactful communications.
• Support the development and delivery of transformation capability through learning packages such as Learning Pathways and skill-specific modules.
• Contribute to the maturity and efficiency of the Transformation Centre of Excellence and support team development.

What you’ll bring to British Airways:

• Good effective communication, influencing at a team level (written and verbal) and successfully manage expectations
• Demonstrable experience of successful delivery of transformation/portfolio management office activities
• Ability to effectively influence individuals & teams (direct/indirect), working collaboratively to deliver results
• Manage and maintain relationships with stakeholders at all levels
• Works well independently and as part of a team
• Capable of meeting high quality standards
• Effective at prioritising work and staying focused on what is important
• Ability to adapt to dynamically evolving fast paced environment and use your own initiative to problem solve
• Strong attention to detail
• Ability to implement plans to overcome obstacles and achieve goals.
• Able to structure well-defined business problems into a clear and concise set of issues, identifies key stakeholders and scopes the appropriate level of analysis required to deliver insight
• Skilled in using diverse analytical tools and techniques and data visualisation experience
• Proficient in use of Microsoft Office, including advanced Excel Skills

Your experience:

• Educated to degree level or equivalent is advantageous but not essential
• Professional Project Management/Portfolio Management Office qualification/accreditation is desirable

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.