Technology Product Support

Let your originality soar

We know that every British Airways colleague is on their own, original journey. That’s why we believe in putting our people in control of their careers, encouraging all those who work for us to view and apply for internal job opportunities right across our airline.

Perhaps you’re ready to move upwards and take on a new challenge within your business area. Or maybe you’re inspired to move to a different department and broaden your experience. Whichever direction you’re headed next, we want you to be able to progress in a way that feels right for you, with the support of your manager.

British Airways never stands still, and we don’t expect our people to either.

What are we looking for?

The ideal candidate will be technically-savvy, confident communicating with colleagues as well as internal and external stakeholders. The role will be a focal for IT system development and support functions in Engineering Base Maintenance, using a broad range of Microsoft Office 365 applications and other IT software. You’ll work alongside the Operations Project and Development Manager to continually improve standardised processes and systems, with the focus always being on service delivery and customer satisfaction. The successful candidate will be given appropriate training and will have the opportunity to take part in a wide range of technical projects such as the SAP upgrade programme, mobile maintenance and building mobile apps.

Responsibilities:

• Identifying continuous improvement opportunities and contributing to a safe, secure, and effective Engineering Base Maintenance operation at LHR.
• Supports with system developments to drive process simplification, automation and improved efficiencies.
• Designing and developing apps, using Power BI and Power Automation.
• Supporting with system upgrades such as SAP EWS, Mobile Maintenance
• Maintenance of local BCP’s and SOP’s.
• Ensuring all technology developments meet the required compliance and regulatory standards to meet airworthiness.
• Automate manual processes and continuously identify new efficiencies.
• Identifies and builds collaborative relationships with key Technology stakeholders within engineering and across British Airways and IAG
• Acts as a technology SME; training, coaching and providing support to local practitioners.

Requirements:

To be successful in this role, you should have:

• Education to Level 4 (e.g. HNC, HND, FD) or educational equivalent or practical experience in Technology, IT and Aviation (Essential)
• Extensive experience using Microsoft Tools to build applications, workflows and spreadsheets (Essential)
• Proficient in all Microsoft O365 programmes
• Knowledge of IT network and infrastructure
• A responsible attitude towards safety and security in a demanding environment (Essential)

Benefits:

• Competitive salary, shift allowances, and generous concessions
• Outstanding training and development opportunities
• Flexible Benefits Scheme, including an outstanding defined contribution pension
• Staff travel discounts on commercial tickets and cargo concession
• Well-being initiatives and a variety of other benefits
• Special discounts on a range of products
• Access to BA Clubs offering sports and leisure facilities

Location: Heathrow, Base Maintenance

Contract: Full time, Permanent

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britai

Shift Pattern: Monday to Friday, 09:00-17:00