Operations Manager - Baggage & Logistics

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Operations Manager- Baggage & Logistics

Are you an Operational and People leader who thrives in a dynamic, fast-paced environment? A strategic problem solver who can drive both people and customer service excellence? Someone who enjoys motivating and leading a team. An exciting opportunity awaits you to become a key influencer within the Management team at Terminal 5. Your role is pivotal in leading Ground Operations team; in the Below Wing Operations area for baggage & logistics to deliver a safe, punctual, world-class operation.

What you’ll do:

Lead and handle the operation 365 days of the year. You will act as management representative during safety events and ensure accurate reporting and duty of care processes are followed at all times.

You will work alongside our Heathrow safety and security team to role model and champion safety behaviours and challenging non-compliance working together with our other operational managers at Heathrow.

You will relish challenges, find motivation in empowering a large team of customer agents, and be dedicated to unlocking their full potential to deliver outstanding customer satisfaction and operational performance. Working with operational systems and operational managers to lead on the day performance.

Your daily focus will be on ensuring the team achieves outstanding standards, adopting continuous improvement while maintaining an unwavering dedication to safety and managing the operation in times of disruption.

What you’ll bring to British Airways:

Your leadership will champion high engagement levels by creating an empowering work environment where colleagues are recognised for their contributions.

You'll play a key role in driving and influencing our vision, with outstanding stakeholder management crucial for effective collaboration and long-term strategic success.

This role involves shift-based work to cover 365 days of operation.

Your experience:

• Significant operational experience
• Strong People Management, coaching and leadership experience
• Understanding of trade unions
• Understanding of people policy and processes desirable
• Understanding of airside operational processes desirable
• Must be able to hold an airside pass
• Full UK Manual driver’s licence, with no more than 3 points and the ability to obtain and hold an airside driving permit

If you have been unsuccessful in the last 6 months for the Below Wing Operations Manager campaign you are unable to reapply for this role.

We reserve the right to close this advert early due to the volume of applications received. 

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.