Head of Transformation Strategy & Innovation

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

This role has responsibility for shaping the transformation to Build a Better BA and ensuring that the transformation will deliver the improvements needed to meet our vision and performance objectives across financial, operational, customer, colleague and sustainability. This role will lead a team to 1) problem solve key issues across Directorates, 2) support ideation and 3) innovation.

What you’ll do:

• Lead efforts to identify gaps, risks and opportunities within the Transformation plan; enabled by quantitative insights and a strong network.
• Spearhead work on behalf of BA Management Committee and senior leaders across BA to shape our transformation roadmap to ensure alignment between our initiatives and our objectives.
• Be responsible for end-to-end problem solving on key enterprise topics; from refining problem statements through to formulating recommendations on interventions we can take.
• Lead the design and management of transformation initiatives, particularly those that involve multiple Directorates.
• Cultivate and maintain positive relationships with senior stakeholders and the [Transformation Leadership team peers] to ensure initiatives are effectively set-up and resourced.
• Build and champion a high-performance team, encouraging a culture of innovation, collaboration and pace.
• Manage relationships with key stakeholders, especially at the executive and senior leader level, to deliver the maximum possible progress at the lowest possible level of organisational escalation.
• Develop and maintain a deep understanding of organisational architecture and structure, to build stronger links between Directorates at every level.

What you’ll bring to British Airways:

• Demonstrable experience of problem solving in a complex environment
• Ability to effectively lead and motivate individuals & teams (direct/indirect), working collaboratively to delivery results.
• Good individual and team management
• Champions a one team approach across varied teams
• Ability to work under pressure and handle complex and often unique issues crafting relevant clarity in areas of ambiguity to enable decision making
• Ability to implement plans to overcome obstacles and achieve goals.
• Ability to develop and implement ideas that benefit our business, using your internal and external insight
• Financial acumen, understanding of financial principles to evaluate the economic impact of transformation initiatives and oversee budgets effectively.
• Familiarity with digital tools and technologies that support transformation efforts, including data analytics and process automation.
• Openness to new ideas and approaches, with the ability to drive innovation within the organization.

Your experience:

• Degree or equivalent experience is advantageous but not essential.
• Experience in a Management Consultancy is advantageous but not essential.
• Experience in shaping of strategic change is essential

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.