Flight Support Lead

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Flight Support Lead

An exciting opportunity to work at the heart of the airline within Integrated Operations Control as part of our Business Development team responsible for Flight Dispatch. 

With flights to over 200 destinations and up to 800 daily departures, no two days are the same and the role is key to ensure our Flight Dispatch department is able to respond to the challenges of that day and any longer term initiatives.

What you’ll do:

This role performs a key function in ensuring a safe and reliable Flight Dispatch service. You will be a technical expert in Navigation and Air Traffic Management with responsibilities for representing British Airways at industry forums. The role requires developing and maintaining successful relationships with Air Navigation Service Providers (ANSP), suppliers and stakeholders to influence technical standards and operational efficiency. You will play a key role maintaining our Flight Planning System Lido 4d, developing and updating of our company route structure, responding to geopolitical events and partaking in long term sustainability and efficiency aviation initiatives. 

What you’ll bring to British Airways:

• Competent in the use of complex operational systems 
• Able to operate within a defined set of rules / parameters to ensure compliance in a regulated industry 
• Good communication skills, both written and verbal.  
• Ability to work as part of a team or as an individual.
• Excellent planning and forecasting skills.  
• Sound knowledge of Operations business & systems.  
• High level of analytical skills and logical development of solutions and evaluation of scenarios. 
• Remain up to date on wider business issues and able to see big picture and relate to role. 
• Demonstrates flexibility – and able to reprioritise when mitigating circumstances

Your experience:

• You will be an established Flight Dispatcher or Flight Planner, ideally currently working within an airline operation that covers a 24/7 network.  
• Proven experience of managing in an operational and Air Traffic environment. 
• Experience in operational systems.  

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.