Fleet Support Administrator

Fleet Support Administrator (FSA)

This role primarily carries out a variety of administrative and clerical duties to assist in the functioning of the department. The role predominately supports the delivery of departmental objectives and is expected to deal with internal areas of British Airways and external suppliers. The engineering business support role can operate within all areas of the directorate and has a core set of accountabilities, which are applicable to all business units..

This change has helped to create a position for a new Fleet Support Administrator (FSA) to join our team, supporting our Shift Managers and Satellite Teams in the running of the FSU operation.

What you’ll do

Your focus will be to carry out a range of administrative duties to assist in the functioning of the department. The duties will include recording and analysing data, drafting formal letters, and working collaboratively with internal and external customers to coordinate appointments.

You can truly make this role your own, by being proactive and using your initiative in a wide range of tasks.

Skills and Capabilities

• Strong interpersonal skills
• Prioritisation, planning and organisation
• IT literacy
• Strong written and verbal communication skills.
• Customer focussed
• Problem Solving
• Proactive and acts on own initiative
• Information gathering and decision making

Qualifications/Experience

• Analysis and interpretation of data
• Delivering to customer and business requirements
• Influencing and communication with customers, both internal and external
• Work to deadlines and standards
• Education to Level 2 or equivalent/relevant experience

Who you will work with

Duty Shift Manager (your line manager), Satellite Engineers, Fleet Planning Administrator, BAHS, Business Managers in Engineering.

What we can offer you

• The overall package reflects your status in the maintenance department, the expertise and leadership you'll bring, encouraging the team to deliver to their full potential.
• As a permanent employee of British Airways, you'll also receive the full range of company benefits
• A variety of shift patterns are available to suit your work life balance attracting competitive shift pay

At British Airways we offer a wide range of flexible benefits such as:

• A pension scheme with potential contributions of up to 16.5% (if you contribute 5% BA will contribute 11.5%)
• A flexible benefits scheme which gives you the option to buy from a range of benefits such as private medical insurance, life assurance, and critical illness cover
• Discounted confirmed flights for friends and family on BA from date of joining
• After six months in role, access to standby flights (with eligibility for the Club cabin) for yourself and two nominees
• Discounted standby travel on other airlines in the oneworld alliance
• Discounts on car hire, hotels, leisure activities, entertainment and many more
• Free parking at work and free parking at Heathrow whilst on holiday for up to two weeks at a time

Great journeys require first-class aircraft. That’s why we’ve our world class engineering function is so important to the British Airways customer experience. On our team, you get to work in unrivalled facilities on one of the most diverse fleets around: 300 aircraft from 747s (the 'queen of the skies') to new A320neos and A350s. Get ready to push your engineering skills to ensure our customers fly in the safest, most reliable aircraft in the skies.

In return for keeping our fleet at the forefront of the sector, you’ll receive great rewards and lots of scope to develop your engineering skills and progress your career.

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Permanent Nights Mon – Thurs - 20:45 to 06:45