Creative Tech & Operations Manager- 12 Month Fixed Term

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Creative Tech & Operations Manager (12-Month Fixed Term)

Join our innovative Brand and Marketing team at British Airways as a Creative Tech & Operations Manager, where you’ll play a crucial role in optimising our Creative Studio’s technology infrastructure. This 12-month fixed-term role offers the opportunity to drive seamless workflows, robust asset management, and scalable production solutions to support BA’s evolving creative landscape.

What You’ll Do:

• Act as the business owner and administrator overseeing platforms and solutions like Adobe Workfront, Assets, Creative Cloud, and Frame.io ensuring seamless operations.

• Lead performance analysis of existing tools and propose actions to enhance efficiency and maximise value across the business.

• Drive the adoption of best practices and common processes across the Creative Studio’s entire tech stack.

• Work closely with the Digital Asset Manager to define and embed BA’s evolving digital asset lifecycle and supply chain.

• Champion next-generation tech solutions, including AI-driven content personalisation and scalable production workflows.

• Oversee annual licensing requirements and associated costs in collaboration with the Creative Studio Manager.

• Provide technical training and onboarding support to enhance the team’s capability with new software and tools.

What You’ll Bring to British Airways:

• Strong organisational skills, with the ability to manage multiple priorities effectively.

• A collaborative mindset, building relationships with internal teams and third-party suppliers.

• Proactive problem-solving skills, always looking for ways to improve efficiency.

• A passion for creative technology, with a deep understanding of digital asset management and production workflows.

Your Experience:

• Proven experience in portfolio and project management, using tools such as Adobe Workfront, Excel, and Word.

• Strong working knowledge of Adobe Creative Cloud.

• Previous experience working within an in-house creative team is preferable.

Ready to make an impact? Apply now and be part of shaping the future of British Airways’ Creative Studio!

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

If you wish to find out more about the role please contact Karen Gilbert