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Business Analyst


Reference 9253 Closing date 2/4/2024 Brand IAG Cargo Career area Ground Operations & Cargo Contract type Permanent Full Time Location IAG Cargo, London Download job description

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A career without limits

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.

As the logistics and cargo brand of International Airlines Group, you’ll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.

As well as helping to keep the world’s economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.

The role:

Business Analyst

Reporting directly to one of our Portfolio Managers, the Business Analyst role plays a crucial part within IAG Cargo by providing the bridge between the business and Solution Delivery Teams and ensuring solution requirements are captured, understood and delivered.

Working closely with business owners and product owners, they will ensure the business needs are captured and described in a way that enables IT to develop, test and deploy solution(s) that deliver the target business benefits.

What you’ll do:

  • Build, develop and maintain sustainable respectful stakeholder relationships.
  • Inspire outcome-based decision making.
  • Lead performance reviews with key stakeholder groups


  • Ensure full adherence to all governance, standards, and processes across the IAG Cargo organisation.
  • Conduct internal functional technology satisfaction surveys and drive continual improvement across the team.
  • Proactively contribute to continual improvement across IAG Cargo, specifically in relation to the Operating Model and ways of working


  • Use structured best practice methodologies understand the business needs, target benefits and priorities.
  • Create and manage their requirements workshop plan(s) and lead the workshops to ensure objectives are achieved.
  • Capture and document the business requirements in a structure and format that enables IAG Tech (incl. 3rd party solution providers) to deliver solution(s) that will meet the business need.
  • Support IAG Tech (incl. 3rd party solution providers) with designing the solution(s)
  • Support the creation of test cases (technical and business)
  • Consider both business needs and the IAG Tech Enterprise Architecture Strategy (including defined standards) when supporting IAG Tech with solution design.
  • Manage the review and sign-off/approval of documented requirements, covering the following as a minimum input – business/customer, quality – defined business analysis/document standards, output – IAG Tech/solution provider.
  • Deliver on several projects, the breadth and complexity of which will vary depending on experience.

Your experience:

  • Strong workshop leader and facilitator
  • Forming strong stakeholder relationships, with a proven ability of influencing, negotiating and persuading internally and externally
  • Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions.
  • Business partnering, working as a valued partner with senior stakeholders across a diverse operation, delivering a value-added service to business customers.
  • Strong analytical approach to capturing business requirements, documenting them in a succinct manner.
  • Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives.
  • Embracing and managing both business and IT change as necessary to help shape future direction.
  • Ability to work under pressure.
  • Identifies and contributes to the continual improvement of analysis capability across the organisation.
  • Strong written and verbal communication skills with ability to explain complex IT/technology solutions in a coherent manner.

What we offer:

Wherever you work within IAG Cargo, you’ll play a part in connecting people and countries and join a diverse and inclusive business that’s making a difference to the future of aviation.

Colleagues working for IAG Cargo:

  • Benefit from attractive and competitive rewards aligned to the local market and role.
  • From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
  • Work with diverse colleagues in a business that truly values inclusion and diversity.
  • Are valued for their ideas and opinions.
  • Benefit from opportunities for development and progression.
  • Are able to support communities across the world, and close to home.
  • Work in an environment in which safety and wellbeing are paramount.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

Please advise us if you require any reasonable adjustments to take part in the recruitment process so we’re able to remove any barriers that may present themselves.

To apply for the position of Business Analyst , please use the ‘apply now’ function.


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