A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role: Application Service Manager
We’re looking for a driven Application Service Manager to join our BA Digital Delivery team. This internal leadership role ensures the effective planning, implementation and support of critical applications, working closely with product teams and stakeholders to deliver agile change and continuous improvement.
What You’ll Do:
Lead the Application Support team, driving performance, service quality and agile delivery.
Act as the primary link between users, product squads, vendors and IT support teams.
Define and embed best practices across support processes and service operations.
Oversee system enhancements and production support requests, ensuring seamless delivery.
Champion business change, SharePoint configuration, and AWS optimisation.
Nurture strong, collaborative relationships across BA Digital and wider business teams.
What You’ll Bring to British Airways:
Strong understanding of support operations, with the ability to lead cross-functional collaboration.
Experience in managing IT/Application Support teams, including vendor engagement and SLAs.
Excellent communication, emotional intelligence and a structured, solution-focused mindset.
A solid grounding in ITIL practices, legacy and OTS systems, and agile methodologies.
Confidence navigating uncertainty with adaptability and commercial awareness.
Apply now to shape the future of digital support at British Airways.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
