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Cabin Crew

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Location London Gatwick

Cabin Crew is not just a job. It’s a way of life too. When you join our airline, you’ll be part of a diverse family sharing adventures right across the world. It won’t always be easy, though. It’s a challenging job delivering exceptional customer service at 35,000 feet without letting your standards drop. It might mean spending Christmas in the Caribbean when you hadn’t planned to. Or a Bank Holiday in Barcelona. Being part of this unique team, however, brings experiences like no other.

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Reference 9994 Closing date 23/12/2024 Brand BA Euroflyer Career area Cabin Crew Contract type Permanent Full Time Location London Gatwick Download job description


Job Description

This is your chance to become part of the newest airline within the British Airways family. 

BA Euroflyer was launched in 2022, serving a short-haul network of some of Europe’s most popular destinations from London’s Gatwick Airport. 

It’s an exciting and fast-paced life when you’re working in one of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Euroflyer is yours to make.

This is an airline where you’ll be able to create a real impact, right from the moment you join us.

The role:

BA Euroflyer Cabin Crew (without Attestation)

Working within a team that is quick-thinking, hard-working and customer focused, you’ll ensure that our customers are provided with a safe, relaxing, and secure experience. You’ll have world-class training, invaluable experience, and opportunities for career progression that you would expect from Britain’s leading brand.

As a real team player, you’ll work closely with colleagues to make great things happen for our customers. Crucially, you’re always ready to adapt to change and innovation. Whether you’re responding to changing conditions mid-flight or trying out a brand new service, you will aspire to be the very best, with customers at the forefront of your mind. It’s all about flying our customers in style, taking care to provide experiences that set us apart from the competition. By making sure customers are looked after, you’ll strengthen the relationship we have with them.

You belong with us. That’s why we’ll provide you with world-class training, invaluable experience and the rewards and career progression you would expect from the leading airline at London Gatwick Airport.

What you’ll do

The premium service you’ll deliver will uplift our customers. Your ability to adapt to their different needs and circumstances, every time, is what sets BA Euroflyer apart. It's time for a bold approach to customer service. 

  • Deliver world-class service excellence in line with our service standards and behaviours 
  • You’ll ensure all operational safety, security and health and safety responsibilities are performed to the highest standards  
  • Ensure compliance with all corporate policies and procedures in accordance with relevant legislation 

What you’ll bring

When you join BA Euroflyer as Cabin Crew you will be working within a diverse team that is quick-thinking, hard-working and customer focused. You’ll ensure that our customers are provided with a safe, relaxing, and secure experience.

If you have a keen interest in aviation, you just need to be yourself and bring;

  • Passion for Customer Service: Demonstrate a genuine passion for delivering outstanding customer service. 
  • Communication Skills: Outstanding communicator and effective decision-maker. 
  • Time Management: Demonstrate effective time management skills. 
  • Resilience: Ability to remain resilient in dynamic and challenging environments. 
  • Continuous Learning: Motivation for constant learning, personal growth and openness to feedback. 
  • Brand Ambassador: Committed to being a brand ambassador, upholding excellence in safety, security, and service standards every day. 
  • Team Player: Hardworking, empathetic, and collaborative.

Your experience:

  • 12 months of customer service experience 
  • Aged 18 or over at time of application 
  • Proficient in both spoken and written English 
  • Have the right to work in the UK, and a passport that allows unrestricted global travel 

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. The role offers a contract with a competitive basic salary of £17,500, with the potential to earn up to £25,000 annually through flying/duty pay and a tax-free subsistence allowance. 

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain

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A job like no other

Dedication, warmth, and resilience – just some of the qualities our exceptional colleagues bring to the sky. Listen to British Airways cabin crew explain what you need to succeed.

Success Profile

It takes something special to work for our airline. Here are some of the qualities we look for in our Cabin Crew.

  • Resilient
  • Open-minded
  • Organised
  • Communicator
  • Positive
  • Collaborative
Why british airways

Why British Airways?

At British Airways, we don’t just care about our customers. We care about each other too. Our cabin crews have one of the most important and challenging jobs, and we take time to celebrate each other’s successes and make sure we support one another in those moments when things are a little bit harder than normal.Quite simply, no one flies solo when they come onboard with us. As an airline, we also strive for excellence in everything we do, and trust our people to help us deliver.

That’s why we give our colleagues the freedom to take proper ownership of their role, empowering each of our unique and diverse people to push new ideas forward, making them feel truly valued for who they are and what they contribute.

Career Path

    BA Euroflyer
  • Cabin Crew
  • Senior Cabin Crew*
Tim B.

Cabin Crew spend more time with our customers than anybody else. You get to share a tiny bit of their lives, and I’ve made friends around the world through this job. You’re exposed to so many different people, amazing cultures, and places. It’s demanding though, and it can be tiring. You’re a travel guide, a nanny, a nurse when people are poorly, and a shoulder to cry on when people are having their toughest day, whether it be your colleagues or your customers. But when you’ve made a connection and someone looks you in the eyes and thanks you for looking after them so well, that’s the ultimate accolade. It’s a very special career and the more you put into it, the more you get out of it.

Tim B.

Cabin Crew

Rewards & Benefits

Staff travel

Staff travel

You’ll get access to discounted ‘Hotline’ tickets for yourself, friends, and family, along with unlimited standby and premium standby fares for you and your nominees.

Pension

Pension

We offer a market-leading defined contribution (DC) pension. Enrolled at 2% employee contributions, with an option to increase, and up to 7% employer contributions depending on your role.

Flexible benefits

Flexible benefits

An additional range of benefits available is to you including, but not limited to, car benefit scheme, cycle to work, life insurance cover and private medical insurance, depending on the role you are applying for.

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