BA Cityflyer is an airline with a difference. Yes, we’re part of the British Airways family and take great pride delivering the same impeccable customer service. However, we also do things in our own, unique way.
We serve a business and leisure market from London City, a single-terminal airport just east of Canary Wharf. It’s a place where you’ll really get to know your colleagues and become part of a close-knit team.
You might also get to know our customers too, some of whom fly with us weekly, or even daily. In fact, our diverse and dedicated team really feel like they’re part of a family when they join us.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Cityflyer is yours to make.
This is an airline where your original personality and skills will really shine through.
The role: Business Systems Associate
We are looking for a Business Systems Associate to join our team. This role offers a unique opportunity to work across all areas of the BA Cityflyer and BA Euroflyer, supporting flight and cabin crew, operational teams, engineering, and office colleagues with a wide range of IT support and development.
What you’ll do:
- Act as a point of contact for IT support, from troubleshooting hardware and software issues to onboarding new users.
- Support and develop tools in SharePoint and Microsoft 365 to automate processes, improve collaboration, and drive efficiencies.
- Provide system administration and support for our operational/training records/eLearning systems
- Manage IT assets, including maintaining the asset list, ordering and installing new hardware and providing training/guidance to our colleagues.
- Assist the EFB Administrator with hardware and software support.
What you’ll bring to BA Cityflyer:
You'll need a proactive mindset and a keen interest in technology, with a desire to work across a broad spectrum of IT tools and platforms in a dynamic industry.
Your experience:
- Equivalent qualification OR experience in IT/ Aviation / Technology (essential)
- Experience of training and supporting others in IT / Technical (desirable
- Experience of providing system administration / support (desirable)
- Experience of building workflows (desirable)
- Knowledge of IT Network and Infrastructure (essential)
- Awareness of the cyber regulations (CAP1850) (desirable)
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
