Key Account Manager (Ski)

British Airways Holidays

Our colleagues and customers are at the heart of everything we do.

We’re one of the UK’s leading and most trusted tour operators. We provide holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. From carefully selected hotels to our 24-hour support helpline we take every element of our customers’ holidays seriously.

Here at British Airways Holidays we are in the privileged position to be part of the growing IAG Loyalty Group-made up of British Airways Holidays, Loyalty (the home of Avios) and The Wine Flyer. Having all the advantages of being in this strong collective, coupled with all the benefits that come with working in a smaller company. All 360 of us! Our passion, excellence, creativity and warmth are the special qualities that make all of us at British Airways Holidays who we are.

Our business is growing and has ambitious plans, so it’s it a really exciting time to join our team.

About the role

Opportunities like this one don’t come along often!

The first dedicated Ski Account Manager at British Airways Holidays. To be central in the development of a new ski product proposition for one of the UK largest tour operators. British Airways Holidays is thriving, and we are excited to be investing in our ski offering to customers and need someone to own, develop and drive it forward! Making an immediate impact with high visibility and senior support of what you are delivering.

For someone who is passionate about skiing this is a career changing opportunity to develop the detail of a new ski product proposition. The role would suit someone with ski experience in a product or commercial role. The role will manage the end to end delivery, so you need to be happy to get stuck in. You need to be driven, deliver commercial decisions, have credibility with senior stakeholders and relish the ownership of the ski area.

What you will be doing

• Accountable for the management and product supply strategy. Ensuring commercial opportunities with key ski partners are optimised and commercial targets are delivered.
• Accountable for buying the Destination product portfolio. Taking ownership of agreeing optimal commercial terms with designated accounts.
• Managing commercial performance.Working with commercial analysis and yield to understand the competitiveness of pricing from managed accounts. Accountable for tender, negotiation and execution of key contracts with strategic supplier partners. Identify opportunities to exploit promotional and PR activity in respect of product / supplier opportunities
• Quality Assurance. Ensure product meet British Airways Holidays standards and that supply partners understand and abide with Health, Fire & Safety policies
• Working successfully with a variety of internal stakeholders. You can only deliver in this role through collaboration with others.

What you will bring:

• A self-starter. This is a brand-new ski focused role to British Airways Holidays, so the opportunity is huge. You’ll come armed with plenty of ski knowledge, ideas and energy to supercharge ski in our business.  
• We’re looking for a talented hands-on team member who will get stuck in and own the end-to-end delivery.
• Proven experience in a commercial / contracting or product role, with specific knowledge of ski is a must.
• Proven knowledge of market trends, the online travel landscape, tour operations, and the Ski product within the travel industry  
• Commercially driven. You need to be able to monitor and react to commercial performance and make successful commercial decisions.
• You’re a natural when it comes to building relationships and working collaboratively. You will work with other Account and Destination Managers who own different commercial relationships. You’ll recognise the opportunity to share expertise and ideas back and forth with the team.
• Represent Ski to senior stakeholders, and be our subject matter aspect.
• As we are on a journey of transformation, experience of being comfortable working in grey. We’re looking for somebody who has experience in building cohesive long-term plans but can also respond to emerging information and short-term pivots. Flexible and adaptable is key.
• You have got to enjoy and be up for the challenge and owning that challenge
• You’ll relish being part of a talented Commercial Team where you’ll contribute with your expertise. 

To help you decide whether you would like to apply for this role, as a guide, a typical salary in this role is around £45,000-£50,000 per annum (this may vary depending on your relevant skills and experience), plus benefits.

Our offices are based in Crawley and we offer hybrid working (within the UK).  Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc.  Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person.  We usually support new colleagues in the office full time for the first four-six weekswith us.  There is no travel with the role.

Key benefits include

• 26 days holiday per calendar year, increasing by one day for every two complete years’, to a maximum of 30 days, plus normal bank holidays.
• Unlimited standby and premium standby fares for you and your nominees on the BA network and partner airlines, from day one
• Discounts on BA flights and holidays from day one for you, your friends and family
• Flexible start & finish times
• Annual incentive scheme and salary review (dependant on company & individual performance)
• Company contributory pension scheme up to a maximum of 5% colleague and 11% company contributions.
• Range of colleague wellbeing and recognition programmes

Diversity, equality & inclusion are all important to us.  We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally.  Equality and equity are important in ensuring that everyone is treated fairly.  Our focus is on creating a positive and inclusive working environment for all.

• We aim to be inclusive – everyone feels valued and respected as an individual. 
• We aim to ensure equality and equity-everyone treated fairly as individuals with recognition of unique differences.
• We aim to be diverse – with a mix of colleagues representing our community.

Closing date for applications is: 7th May

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.