Quality and Risk Manager(Flight Operations)

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As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Quality and Risk Manager (Flight Operations)

Flight Operations is at the forefront of delivering a safe and secure worldwide operation with a fleet of  240+ aircraft. Safety and Risk is at the heart of everything we do to support the British Airways brand .

What you’ll do:

• Lead the research into, and identification of, aviation safety risk in Flight Operations 
• Develop and manage effective risk action plans using the primary elements of Communication, Training, Technology, and Policy.
• Collate and aggregate data sources to support risk identification and management, including FDM, safety reports, audit, LOQE, and EBT data.
• Prepare analysis, reports, and presentations to support safety governance meetings within flight operations and the wider management system structure.
• Manage effective and timely closure of actions from safety, risk, and governance meetings.
• Seek to continuously improve data sources and quality.
• Ensure that the requirements of the Management System Manual (MSM) are discharged within Flight Operations.
• Take ownership of the Flight Operations Management Manual (FOMM), ensuring alignment with the MSM, and that local procedures pertinent to aviation safety are recorded and applied.
• Develop and manage KPIs pertinent to safety management performance in Flight Operations 
• Establish and maintain a close collaborative relationship with Corporate Safety and Security to ensure alignment of strategies and objectives. 
• Lead the oversight of delegated functions pertinent to aviation safety including, IFCE, Global Operations, and Ground Operations. 
• Lead a team of Flight Safety Officers to manage a strategic programme of Safety Promotion and communication. 
• Leverage the capabilities of Ai2 to continuously improve the quality of data and insights available to flight operations and the wider management system.

What you’ll bring to British Airways:

• Strong ability to balance strategic thinking, creativity, planning, project and process management, operations and administrative execution with exceptional communications capabilities and judgment​.
• Strong analytical skills with an ability to interpret large data sets​.
• Ability to work at pace in an ambiguous environment, good with process, with a bias towards execution​.
• Constructively challenges when required on best practice, and the ability to influence at all levels​.
• Internal/External stakeholder management ​
• Achieving consensus 
• Open and honest when engaging with others to work towards a common shared vision. ​
• I’m strategically minded and able to identify and articulate new ideas clearly always looking for ways to do things better. ​

Your experience:

• Previous commercial pilot experience (Desirable)​
• Experienced in Tableau or other data analytic tools (desirable)
• Knowledge of FDM programmes (desirable)

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.