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PMO Lead – Reporting & Demand Management


Reference 9414 Closing date 9/5/2024 Brand IAG Cargo Career area Ground Operations & Cargo Contract type Permanent Full Time Location IAG Cargo, London Download job description

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Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.

As the logistics and cargo brand of International Airlines Group, you’ll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.

As well as helping to keep the world’s economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.

The role:

PMO Lead – Reporting & Demand Management

As a Reporting and Demand PMO Lead at IAG Cargo you will be working in the IT Portfolio and Vendor Management Office across all IT teams in the Chief Digital and Information Officer function.

You will have the opportunity to support the establishment and embedding of key Portfolio Management capabilities for the IT function at a really exciting time as the Portfolio grows in terms of people, services and projects. 

Your role will ensure IT have full visibility of all the activities and resources across out portfolio - making sure we have effective planning processes in place to ensure we drive business value, mitigate risk and achieve our transformation goals.

You will drive development of our reporting capability – exploring, recommending and establishing tools and processes that will ensure we can support the IT portfolio and drive data informed decisions.

You’ll be joining a new team so there’s a real opportunity to make your mark!

What you’ll do:

  • Ensuring full, timely and accurate visibility of demand on IT resources
  • Developing demand v capacity and scheduling data and reporting
  • Monitoring and reporting on supply versus demand for all IT resources
  • Driving and supporting effective resource planning and prioritisation
  • Develop and implement PMO tooling strategy
  • Producing wider IT Portfolio reporting as part of the Portfolio and Vendor Management Office


  • Build, develop and maintain sustainable & respectful stakeholder and wider business, cross-IT and external relationships with other Operating Companies


  • Member/Invitee of the following Teams & Boards:
    • Team Member
      • Portfolio and Vendor Management Office Team
      • CDIO Team
    • Key Meetings
      • IT Portfolio Meeting
      • Resource Planning Meetings with resource managers, and other key cross-team meetings established as part of the role
    • Governance
      • Project Prioritisation Board
      • IT Board
      • Other governance forums as established as part of the role or associated processes

What you’ll bring to IAG Cargo:

  • Develop and embed a demand management and planning capability for all activity across all IT teams in the Chief Digital and Information Officer function ensuring reliable and timely visibility of all inflight, complete and pipeline demand versus supply
  • Monitor material demand and supply changes and understand drivers, supporting IT to identify and mitigate associated risks.
  • Monitor forecast accuracy and identify areas for support to drive improvements
  • Ensure clear understanding and view of demand priority to support conflict resolution and scheduling options
  • Work with IT resource managers, providing data to support informed capacity planning, recruitment strategies and approaches
  • Develop and drive the PMO data and tooling strategy so that reporting production is efficient and is used to support informed decisions – implement new tools and systems, define and embed associated processes.
  • Report on demand v supply for the portfolio, identifying constraints, risks and opportunities
  • Analyse historical actuals to inform demand profiles for future activities
  • Develop reporting and KPIs for IT leadership working across teams to ensure data access, availability and quality
  • Run and continuously improve the the IT Triage with IT Leads and Change Requestors which assess the likely size and complexity of new change
  • Establish and manage the reporting calendar for IT ensuring all reporting deadlines are met to required standard
  • Embed consistent reporting standards for IT governance and key reports

Your experience:


  • Minimum 3 years in a PMO role
  • Experience working at Portfolio/ Enterprise level
  • Experience running, supporting and establishing demand and resource management processes
  • Experience developing and embedding processes – working and consulting with a range of stakeholder groups
  • Working with senior managers (Heads of Function levels)
  • Experience producing PMO reporting/ feeling into Portfolio reporting
  • Demonstrable experience of using project, programme and portfolio management tools (e.g., MS Project, Jira, PlanView or other)
  • Proven track record of reporting and planning across different project management methodologies (e.g.,Waterfall, Agile, SAFe).
  • Strong Excel and Powerpoint skills
  • Demonstrable data analysis skills
  • Established data flows and datasets for reporting

Desirable but not essential

  • PSO, Prince 2, SAFe certifications
  • Set up or developed automated reporting
  • Supporting resource conflict resolution and prioritisation

What we offer:

Wherever you work within IAG Cargo, you’ll play a part in connecting people and countries and join a diverse and inclusive business that’s making a difference to the future of aviation.

Colleagues working for IAG Cargo:

  • Benefit from attractive and competitive rewards aligned to the local market and role.
  • From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
  • Work with diverse colleagues in a business that truly values inclusion and diversity.
  • Are valued for their ideas and opinions.
  • Benefit from opportunities for development and progression.
  • Are able to support communities across the world, and close to home.
  • Work in an environment in which safety and wellbeing are paramount.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

Please advise us if you require any reasonable adjustments to take part in the recruitment process so we’re able to remove any barriers that may present themselves.

To apply for the position of PMO Lead – Reporting & Demand Management, please use the ‘apply now’ function.


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