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Maintrol Support Engineer


Reference 9441 Closing date 7/8/2024 Brand British Airways Career area Engineering Contract type Permanent Full Time Location Waterside, British Airways Head Office, London Download job description

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A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

We are looking for individuals to join us as Maintrol Support Engineers. This role is an excellent opportunity to gain experience in an Operations Control Centre as part of the new Engineering MCC. This new role will be key to us delivering operational excellence in which you will be able to demonstrate your skills and resilience in what is a very dynamic and challenging environment.  

In the role you will be responsible for supporting the Technical Engineers in Maintrol and the Engineering Duty Managers to enable us to deliver a stable Engineering plan. You should be passionate about Engineering, operational performance and AOG recovery with the skills and knowledge to ensure safety and compliance are maintained in line with our processes and procedures while delivering good operational performance.

You will be a focal point for AOG recovery, Operational Defect management and proactive support of our line maintenance teams and flight crew.  

Your drive and determination to deliver will be key, you will have daily interaction across all of Engineering and Global Operations to deliver safe and serviceable aircraft on time, to plan, in order to meet our business goals.

What you’ll do:

  • Provide technical support, investigating and troubleshooting of aircraft live and deferred defects (ADD’s).
  • Coordination & manage the safe, efficient and cost effective recovery of worldwide AOG aircraft.
  • Support Maintrol Engineers and EDMs in making "on the day“ critical operational decisions to ensure safety, aircraft compliance, managing all immediate airworthiness issues as they arise.
  • Utilise aircraft monitoring systems to produce proactive maintenance plans to support our certifying engineers.
  • Manage operationally significant defects (OPDEF’s), driving clearance rates and provide expertise to enable the airline to fully utilise its fleet where defects are unavoidable.
  • Drive engineering plan achievement and operational performance
  • Build collaborative relationships with key stakeholders in engineering and across British Airways with focus on customer satisfaction and plan delivery
  • Promote a culture of continuous improvement and challenge the status quo to drive improvement into operational processes and delivery
  • Continuously monitor and take action to challenge and improve ETS for casualty and planned aircraft maintenance inputs
  • Hold stakeholders to account for delivery of the plan by building relationships and identifying blockers that can be overcome
  • Communicate with a wide range of departments & colleagues across Engineering and Global Operations on a regular basis providing updates on operational issues as required
  • Arrange, co-ordinate, attend & manage meetings as appropriate to fulfil the responsibilities of the team in Maintrol
  • Support the development and maintenance of Engineering procedures for accidents, incidents and business continuity issues
  • Perform other assignments and duties as required

What you’ll bring to British Airways:

  • Adapt behavioural approach to suit different business situations.
  • Proven decision-making skills in a complex business environment
  • Using initiative to develop and delivering work packages in a planned environment
  • Excellent influencing skills and ability to drive delivery and effect outcomes
  • Excellent written and verbal communication skills, effective in a planned and operational environment
  • Proven prioritisation skills and comfortable with ambiguity
  • Ability to operate effectively in a high-pressure environment • Strong leadership and people management skills • Considerable experience working in a fast-moving operational environment.
  • Management and leadership of professional and specialist staff in a regulated environment
  • Considerable experience of working autonomously and managing competing priorities
  • Operational management experience in large workforce areas
  • Experience using Continuous Improvement processes to improve business performance.

Your experience:

An appropriate technical / operational qualification, e.g engineering apprenticeship or proven operational management experience within BA

  • Extensive aircraft production / technical backgrounds
  • Holder of EASA Part 66 licence and hold B1 and/or B2 certification CRS approval on current BA type (desirable)
  • Working knowledge of engineering processes and procedures
  • Working knowledge of Combined Operations Control Centre and Tactical Planning process.
  • Working knowledge of Part-M and Part-145 requirements
  • General knowledge of Scheduled Maintenance planning principles
  • Proficient in IT system including Boeing AHM, Airbus Airman, SAP, MS Office suit tools

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.


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