This is a fantastic opportunity for experienced Cabin Crew to explore the world of management and the breadth of service across all our cabins.
It’s for the curious, and for those looking for the next step up into management.
You will exemplify best in British hospitality and embody the values of the British Airways brand.
World Class Cabin Crew are based at Heathrow and are part of our Mixed Fleet team. They role model the best of British Airways behaviours and service delivery at all times.
You will be expert at reacting positively to the pace of change, embracing new technologies and new ways of working. As a master of diffusing situations you’ll have an innate ability to delegate, be empathetic and lead from the front of the team in the absence of a Customer Service Manager.
You will complete a new entrant cabin crew course, and once you’ve completed a period of flying the next step of your Journey to World Class is to learn the service, leadership and safety critical roles of Senior Cabin Crew (SCCM) and complete your premium service training. You will complete SCCM, Club World and First Development training modules. On completion, World Class crew carry out supernumerary flying and are then rostered flying as World Class Crew, and you may on occasion take the aircraft out as the in-charge cabin crew member.
The role will arm you with the experience to understand what leadership skills are required should you wish to pursue a career as Customer Service Manager.
As World Class Mixed Fleet Experienced Cabin Crew, you will have the potential to earn, on average, a reward package of between £25,000 and £29,000 per annum. This comprises of a starting salary of £17,614 per annum, an hourly payment when you are flying, bonuses for achieving your performance targets and commission for Inflight Retail sales. Annual leave starting at 30 days per year rising to 34 days per year.
1. Start your journey
Please do read as much as you can about us and the role before you apply. You will find lots of useful information across all of our websites but in particular our careers website. We ask that you complete an online application and assessment and we promise, whether successful or not, that you will receive a feedback report.
If you pass the initial screening, we will ask you to self-book onto an assessment centre. Don’t worry it will all make sense once you start the process!
2. Assessment Centre
Well done for making it this far! Assessment centres are held twice a day, at our British Airways recruitment centre at Head Office, based near Heathrow.
The day is designed to showcase your skills; there are a number of real-life exercises which will give you a flavour of what to expect should you join us at British Airways. The assessment involves a height and reach test, a role play, and a group exercise. If successful you will be invited to interview with two British Airways colleagues. During the day, you will meet a number of colleagues who will answer any questions you may have.
We will also need to check your “Right to work” in the UK
3. Pre-Employment checks
Nearly there! We will initiate your pre-employment and security checks; these will include the CRC, financial probity and full 5 year pre-employment airside checks. We will also ask you to book your medical, a uniform fitting and security interview appointment.
4. Provisional Offer and Six-day Cabin Crew Initial Course
Congratulations! Once your pre-employment checks are successfully completed, we will invite you to attend a 6-day Cabin Crew Initial Course (unless you already hold a current attestation) and a provisional offer will be made via the application portal.
5. Confirmed offer
You did it! We will send you an offer and contract through the portal which will give access to a “Welcome” site that will give you some useful information before joining. You will be given a date to attend the British Airways new entrant training. We are committed to hiring the very best talent and cannot wait for you to join.
As a company our number one priority is to maintain the safety and security of our people and our customers. The requirement to do thorough pre-employment checks on all new joiners is essential. We have specific regulatory requirements that apply to these checks as we are an aviation business and these may feel quite complex and time consuming.
For airside roles we need to do a full 5 year pre-employment check, this includes education, ALL jobs and gaps of 28 days, or more, along with documentary evidence.
It is important that you provide us with accurate, and in-depth information as any discrepancies will cause delay and may affect your start date.
You will also need to apply for a Criminal Records Check (CRC,) as well as an overseas CRC if you have lived overseas in the last 5 years. If an overseas criminal record certificate is over 10 weeks old but you have not returned to the country of issue it is valid, if you have revisited the country during this period it is no longer valid.
Typically the CRC will take two weeks to be issued, the overseas CRC will vary from country to country. The Pre-employment checks for airside will typically take around 16 weeks, the time will vary depending on the number of jobs, or gaps we have to check, and validate.
We realise this sounds quite complex but we will work with you, and our 3rd Party suppliers to make sure the process is as seamless as possible.
Your help with the process is vital, and would be much appreciated.
Have a question about becoming a member of the British Airways Cabin Crew? Go to our FAQs page.