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Manchester Global Contact Centre

Our work experience placements are 5 days long and designed for students in year 10 and above

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At British Airways, our customers' experience begins long before they enter the airport and often after they return. Our Contact Centres are a vital part in delivering exceptional service.

Global Contact Centre

We look after members of our Executive Club, our most loyal customers, taking inbound calls, answering queries and changing customer bookings. Each year, we support nearly 1 million phone call conversations with customers, and over 24,000 emails from our premium customers.

During this placement you will shadow a variety of departments including Fares, Group Sales and the Executive Club, and insights into how we deliver outstanding service to our customers.

British Airways